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Vistio
AI-Powered Guidance and Automation for Contact Centers

What is Vistio?

Vistio is a guidance and automation platform specifically designed for contact centers. It aims to enhance agent performance and streamline operations by providing real-time support and automating tasks. The platform integrates with existing systems to deliver contextual information and step-by-step guidance directly within the agent's workflow, helping them navigate complex processes and adhere to compliance requirements more effectively.

By leveraging AI, Vistio offers features like Real-time Agent Assist, which provides suggestions and answers during customer interactions, and Process Automation to handle repetitive tasks. It also includes a unified knowledge management system and robust reporting capabilities. This allows contact centers to reduce handle times, improve first-call resolution, ensure consistency, and ultimately elevate both the agent and customer experience.

Features

  • Guided Workflows: Step-by-step process guidance for agents.
  • Real-time Agent Assist: AI-powered suggestions and information during live interactions.
  • Process Automation: Automates repetitive tasks and workflows.
  • Unified Knowledge Management: Centralizes access to information and knowledge bases.
  • Reporting & Analytics: Tracks agent performance and operational metrics.

Use Cases

  • Onboarding and training new contact center agents.
  • Reducing Average Handle Time (AHT) for customer interactions.
  • Ensuring consistent adherence to compliance and procedures.
  • Improving First Call Resolution (FCR) rates.
  • Automating post-call wrap-up and other repetitive agent tasks.
  • Enhancing agent confidence and reducing stress.
  • Providing consistent customer experiences across agents.

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