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CommBox
AI-Powered Customer Experience Solution for Automated Resolutions

CommBox
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Home: https://www.commbox.io

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What is CommBox?

CommBox provides an advanced customer experience solution powered by Artificial Intelligence, designed to automate customer service interactions from initial contact to final resolution across various channels. It enables businesses to manage communications through a unified agent workspace, integrating channels like WhatsApp, Facebook Messenger, Instagram, SMS, email, web chat, video, and voice. The platform focuses on resolving customer requests efficiently, aiming to improve customer satisfaction and agent productivity significantly.

Leveraging conversational AI chatbots, custom workflows, and generative AI capabilities like ChatGPT integration, CommBox allows for the automation of complex tasks without requiring coding knowledge. It offers features such as proactive messaging campaigns, detailed reporting and analytics dashboards for data-driven decision-making, and seamless integration with existing business systems like CRM and ERP through its App Center. CommBox emphasizes enterprise-grade security and compliance, ensuring data protection and safe AI adoption for businesses across various industries including healthcare, finance, retail, and logistics.

Features

  • Unified Agent Workspace: Manage all customer communications across channels in a single inbox.
  • AI & Automation: Leverage conversational AI chatbots, no-code workflow builder, and rules engine.
  • CommBox Era AI: Utilize Generative AI for tasks like conversation summary and context-aware responses.
  • Omnichannel Engagement: Connect with customers via WhatsApp, Facebook, Instagram, SMS, email, web chat, video, and voice.
  • Messaging & Campaigns: Send personalized WhatsApp and SMS messages to large audiences.
  • Reporting & Analytics: Access real-time dashboards to track performance, SLA, productivity, and CSAT.
  • App Center: Integrate seamlessly with business systems like CRM, ERP, and knowledge bases.
  • Enterprise-Grade Security: Ensures high levels of security, privacy, and compliance (GDPR, ISO, HIPAA).

Use Cases

  • Automating customer service inquiries across digital channels.
  • Streamlining lead generation and customer engagement for sales teams.
  • Managing candidate communication and engagement for HR departments.
  • Providing 24/7 support through AI agents.
  • Executing targeted outbound messaging campaigns on WhatsApp and SMS.
  • Improving agent efficiency with AI assistance tools.
  • Centralizing communication for industries like Healthcare, Finance, Retail, and Logistics.

FAQs

  • What channels does CommBox support?
    CommBox supports native messaging channels including chat, email, social media (WhatsApp, Facebook Messenger, Instagram), SMS, voice, and video, all manageable from a single interface.
  • Does CommBox include voice calls?
    Yes, CommBox’s agent workspace includes Amazon Connect voice solution, enabling teams to make, receive and record voice calls.
  • How long does onboarding take?
    Connecting channels typically takes up to 7 business days. Chatbot implementation may take up to 14 days. WhatsApp Business API verification can take up to 30 days.
  • Does CommBox offer 24/7 support?
    Yes, support is available 24/7 through email, phone, and WhatsApp.
  • What languages does CommBox support?
    CommBox supports over 22 languages, including RTL languages like Hebrew and Arabic. Supported languages include English, Spanish, Portuguese, German, French, Italian, Russian, Chinese, Japanese, and more.

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