What is Ajent.ai?
Ajent.ai offers a centralized customer support hub that consolidates conversations from various channels, including WhatsApp, into a unified dashboard. This platform enables efficient management of customer interactions by allowing multiple team members to collaborate and respond simultaneously.
The solution enhances customer engagement through AI-powered features, personalized replies, and interaction logs. With Ajent.ai, businesses can maintain a consistent and quick response system, ultimately boosting customer satisfaction and streamlining the overall support process.
Features
- Bulk Messaging: Easily send bulk WhatsApp messages tailored to your audience with our simple interface or API for custom integration.
- Scheduled Campaigns: Strategically plan and automate the delivery of your messaging campaigns.
- Shared Inbox: Manage customer messages from email and WhatsApp in one place.
- Personalized Replies: Use AI for fast, tailored support, boosting customer happiness.
- Interaction Logs: Access detailed records of all customer interactions across channels.
- Unified Customer View: Easily view customer status, interaction history, and summaries.
- Real Time Customer Profile: Dive into customer data and track satisfaction scores.
- AI Coach: Use an AI Coach to help your team handle tough questions faster and learn quicker.
Use Cases
- Centralizing all customer conversations in one dashboard.
- Enabling multi-user chat management for team collaboration.
- Sending bulk messages and scheduling campaigns.
- Managing customer messages from email and WhatsApp in a shared inbox.
- Providing personalized support with AI-powered replies.
- Tracking customer interactions and satisfaction scores.
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