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calldesk Design and deploy intelligent AI support agents with full control.

What is calldesk?

Calldesk offers a platform to design and deploy intelligent AI support agents. This empowers businesses to enhance their digital transformation and achieve substantial reductions in operational expenses.

The platform focuses on providing enterprise-grade security and flexibility. By leveraging calldesk's technology, companies can resolve customer issues more efficiently, automate routine calls, and improve customer satisfaction.

Features

  • Full self-service rate: Solve customer issues without the need for agent intervention.
  • Average handling time reduction: Automate your teams' repetitive tasks, on-call and post-call.
  • Average time to production: Start on a limited call flow and easily collect customer feedbacks.
  • Cost of service reduction: Slash customer service costs without compromising on quality or CSAT.
  • Digitize inbound phone calls: Process simple requests without involving your agents.
  • Divide the cost of handling calls: Automate conversations, partially or end-to-end.
  • Absorb call spikes easily: Handle the overflow 24/7 with voice agents.

Use Cases

  • Automate repetitive inbound calls
  • Process simple customer requests
  • Handle call overflow
  • Free up human agents time
  • Develop self-service over the phone channel

FAQs

  • What is an AI-powered voice agent?
    It is a software application that utilizes artificial intelligence to simulate human conversation over the phone, capable of understanding and responding to customer inquiries.

Related Queries

Helpful for people in the following professions

calldesk Uptime Monitor

Average Uptime

100%

Average Response Time

170.2 ms

Last 30 Days

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