calldesk Design and deploy intelligent AI support agents with full control.

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What is calldesk?

Calldesk offers a platform to design and deploy intelligent AI support agents. This empowers businesses to enhance their digital transformation and achieve substantial reductions in operational expenses.

The platform focuses on providing enterprise-grade security and flexibility. By leveraging calldesk's technology, companies can resolve customer issues more efficiently, automate routine calls, and improve customer satisfaction.

Features

Full self-service rate: Solve customer issues without the need for agent intervention.
Average handling time reduction: Automate your teams' repetitive tasks, on-call and post-call.
Average time to production: Start on a limited call flow and easily collect customer feedbacks.
Cost of service reduction: Slash customer service costs without compromising on quality or CSAT.
Digitize inbound phone calls: Process simple requests without involving your agents.
Divide the cost of handling calls: Automate conversations, partially or end-to-end.
Absorb call spikes easily: Handle the overflow 24/7 with voice agents.

Use Cases

Automate repetitive inbound calls
Process simple customer requests
Handle call overflow
Free up human agents time
Develop self-service over the phone channel

FAQs

What is an AI-powered voice agent?

It is a software application that utilizes artificial intelligence to simulate human conversation over the phone, capable of understanding and responding to customer inquiries.