What is Tiledesk?
Tiledesk is a comprehensive AI automation platform that enables businesses to build and deploy autonomous AI agents for customer support and internal process optimization. The platform features a visual drag-and-drop builder that allows users to create sophisticated AI workflows without coding knowledge, while seamlessly integrating with multiple communication channels including WhatsApp Business and Facebook Messenger.
The platform combines AI agent capabilities with human support, offering an intelligent system that can handle routine inquiries automatically while smoothly escalating complex issues to human agents when needed. Tiledesk's solution includes knowledge base integration, multichannel support, and enterprise-grade features for scalability and security, making it suitable for businesses of all sizes.
Features
- Visual AI Builder: Drag-and-drop interface for creating AI workflows without coding
- Knowledge Base Integration: AI agents trained on company data for accurate responses
- Multichannel Support: Integration with WhatsApp, Facebook Messenger, and other platforms
- Human Handoff: Seamless escalation from AI to human agents for complex issues
- Analytics: Track response times and automation effectiveness
- Enterprise Security: GDPR-compliant with on-premise deployment options
Use Cases
- Customer Service Automation
- Lead Generation and Qualification
- Healthcare Patient Support
- Financial Services Operations
- Educational Institution Support
- E-commerce Customer Assistance
- Manufacturing Process Optimization
- Tourism Information Services
FAQs
-
Is Tiledesk GDPR compliant?
Yes, Tiledesk is fully GDPR-compliant and offers on-premise deployment options for enhanced data security and control. -
What channels does Tiledesk support?
Tiledesk supports multiple channels including WhatsApp Business, Facebook Messenger, and custom web widgets. -
Can I deploy Tiledesk on my own servers?
Yes, Tiledesk offers on-premise deployment through their open core platform, allowing full control over data and privacy.
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