Oriserve
Your end-to-end consulting led automation powerhouse, turning customer conversations into wins.

What is Oriserve?

Oriserve offers an end-to-end, consulting-led automation platform powered by Generative AI. It specializes in transforming customer conversations into successful outcomes across various channels. The platform provides solutions like hallucination-free AI agents designed for sales and service automation, ensuring precise and reliable interactions.

Oriserve's capabilities include multilingual support across over 95 languages, omni-channel deployment, and conversation analytics. The analytics tools help businesses analyze agent performance, customer sentiment, identify key moments, and uncover trends from interactions to make data-driven decisions and automate quality management. Oriserve emphasizes rapid integration and focuses on delivering measurable business results like increased revenue, cost savings, and improved customer retention.

Features

  • Gen AI Autonomous Agents: Voice and text automation with multilingual support (95+ languages) and omni-channel capabilities.
  • Conversation Analytics: Analyze 100% of conversations for sales, service, and collections insights.
  • Agent Feedback and Compliance: Tools to maximize agent potential and ensure adherence to standards.
  • Sentiment and Tonal Analysis: Identify customer satisfaction levels to boost CSAT and loyalty.
  • Key Moment Identification: Empower teams with insights for next-best actions during critical interaction points.
  • Intent Mining and Topic Discovery: Uncover emerging patterns and hidden opportunities from conversations.
  • Automated Quality Management: Accelerate and scale contact center quality management using Gen AI.
  • Rapid Time to Value: Quick project execution and integration across enterprise tools.
  • Zero Lag Conversations: Natural, human-like flow in interactions.
  • >99% Accuracy: Precise responses to complex requests in real-time.

Use Cases

  • Automating sales and service conversations.
  • Analyzing customer interactions for business insights.
  • Improving agent performance and compliance.
  • Enhancing customer satisfaction (CSAT) and loyalty.
  • Automating contact center quality management.
  • Reducing customer engagement costs.
  • Increasing customer retention rates.
  • Providing multilingual customer support.
  • Enabling omni-channel customer engagement.
  • Executing AI-powered outbound calling campaigns.

Related Tools:

Blogs:

  • Long Videos into Viral Shorts

    Long Videos into Viral Shorts

    Klap.app is an AI-powered video editing tool that transforms long-form videos into engaging short clips optimized for platforms like TikTok, Instagram Reels, and YouTube Shorts

  • Best AI tools for Room Design

    Best AI tools for Room Design

    Discover cutting-edge AI tools that redefine the art of room design. From layout optimization to aesthetic finesse, these top-tier tools enhance your space to new heights.

  • Best AI Tools For Startups

    Best AI Tools For Startups

    we've compiled a straightforward list of user-friendly AI tools designed to give startups a boost. Discover practical solutions to streamline everyday tasks, enhance productivity, and gain valuable insights without the need for a tech expert. Learn where and how these tools can be applied in your startup journey, from automating repetitive tasks to unlocking powerful data analysis. Join us as we explore the features that make these AI tools accessible and beneficial for startups in various industries. Elevate your business with technology that works for you!

  • Top AI tools for Teachers

    Top AI tools for Teachers

    Explore the top AI tools designed for teachers, revolutionizing the education landscape. These innovative tools leverage artificial intelligence to enhance teaching efficiency, personalize learning experiences, automate administrative tasks, and provide valuable insights, empowering educators to create engaging and effective educational environments.

Didn't find tool you were looking for?

Be as detailed as possible for better results