Oriserve Your end-to-end consulting led automation powerhouse, turning customer conversations into wins.

What is Oriserve?

Oriserve offers an end-to-end, consulting-led automation platform powered by Generative AI. It specializes in transforming customer conversations into successful outcomes across various channels. The platform provides solutions like hallucination-free AI agents designed for sales and service automation, ensuring precise and reliable interactions.

Oriserve's capabilities include multilingual support across over 95 languages, omni-channel deployment, and conversation analytics. The analytics tools help businesses analyze agent performance, customer sentiment, identify key moments, and uncover trends from interactions to make data-driven decisions and automate quality management. Oriserve emphasizes rapid integration and focuses on delivering measurable business results like increased revenue, cost savings, and improved customer retention.

Features

Gen AI Autonomous Agents: Voice and text automation with multilingual support (95+ languages) and omni-channel capabilities.
Conversation Analytics: Analyze 100% of conversations for sales, service, and collections insights.
Agent Feedback and Compliance: Tools to maximize agent potential and ensure adherence to standards.
Sentiment and Tonal Analysis: Identify customer satisfaction levels to boost CSAT and loyalty.
Key Moment Identification: Empower teams with insights for next-best actions during critical interaction points.
Intent Mining and Topic Discovery: Uncover emerging patterns and hidden opportunities from conversations.
Automated Quality Management: Accelerate and scale contact center quality management using Gen AI.
Rapid Time to Value: Quick project execution and integration across enterprise tools.
Zero Lag Conversations: Natural, human-like flow in interactions.
>99% Accuracy: Precise responses to complex requests in real-time.