What is Loris?
Loris is an AI-powered platform designed to analyze customer service interactions across various channels, including calls, chats, and emails. It transforms these conversations into actionable data, enabling businesses to enhance quality, efficiency, and overall customer satisfaction.
The platform utilizes proprietary AI models and data science expertise to identify key insights within customer interactions. Loris connects to existing customer service and interaction platforms, providing a seamless integration for streamlined workflows. By analyzing these conversations, Loris helps businesses understand customer needs, improve agent performance, and ultimately deliver superior customer experiences.
Features
- Customer Insights: Provides Voice of the Customer (VOC) insights across all conversations.
- Quality Assurance: Transforms quality assurance processes into quality intelligence data.
- Agent Co-Pilot: Assists agents in real-time with the right responses.
- Conversation Summarization: Offers summarization designed specifically for Customer Service.
- Omnichannel Integrations: Connects with major customer service and interaction platforms.
- AI-Powered Analysis: Uses AI models to analyze customer conversations and agent responses.
- Predictive Customer Satisfaction Scores: Provides scores and identifies root causes of problems.
Use Cases
- Improve customer satisfaction in the telecom industry.
- Enhance retail customer experiences and brand loyalty.
- Resolve financial service inquiries quickly and efficiently.
- Optimize customer service for customer-obsessed brands.
- Improve customer service performance for BPOs and outsourcing.
- Measure accountholder experience on all channels
