Aide - Automate customer support easily with LLMs

Aide Automate customer support easily with LLMs

What is Aide?

Aide revolutionizes customer support automation by leveraging advanced LLM technology to deliver comprehensive analysis and automation of customer interactions. The platform automatically categorizes inquiries, generates agent-assisted responses, and streamlines workflow processes while maintaining exceptional accuracy rates.

Through its sophisticated AI capabilities, Aide offers topic classification, automated workflows, chatbot integration, and detailed insight reporting. The system enables businesses to maintain consistency in customer support, reduce handle times, and efficiently manage high volumes of inquiries while ensuring smooth transitions between automated and human support when needed.

Features

Topic Classification: Automatic categorization of customer inquiries
AI Response Generation: Draft contextual answers for agents
Workflow Automation: Conditional automation for repetitive processes
Chatbot Integration: Website AI chatbot with knowledge base training
Insight Reports: Comprehensive analysis of customer interactions
Agent Assistance: Smart tagging and response suggestions
API Integration: Retrieve customer data for context
Knowledge Base Management: Centralized information for consistent support

Use Cases

Customer inquiry automation
Order tracking and returns management
Professional services client support
Financial services customer assistance
Travel and hospitality support
Educational institution administrative support
Help desk ticket management
Customer feedback analysis

FAQs

How is pricing determined?

Pricing is based on conversation volume rather than team size. All plans include unlimited team members at no extra cost.
Is there a free trial?

Yes, we offer a 30-day trial of our Starter plan.
What's the cost per conversation?

You'll pay around $0.20 per conversation, depending on your volume.