Nuacem AI-Powered Customer Communications and Engagement Platform

What is Nuacem?

Nuacem provides an advanced suite of AI-driven solutions designed to revolutionize enterprise customer communications. Leveraging conversational AI, the platform facilitates digital transformation by automating large-scale human conversations through a no-code Natural Language Understanding (NLU) engine. It enables businesses to connect instantly with customers on their preferred digital channels, enhancing engagement and streamlining interactions.

The platform offers a comprehensive set of tools, including AI-powered chatbots (Botjet), an augmented human intelligence platform (Engagejet) for improved agent communication, real-time conversation monitoring (Observejet), secure enterprise messaging (Jabberjet), and a conversational hybrid IVR (Convojet). Additionally, Nuacem incorporates voice and video gateway capabilities (Nuacem VG) and solution design services (Nuacem SD) to deliver tailored customer experiences across sectors like finance, telecom, retail, and healthcare, ultimately reducing support costs and improving service quality.

Features

No-Code NLU Platform: Understand natural language and automate large-scale human conversations without coding.
AI-Powered Chatbots (Botjet): Build and deploy conversational automation across digital channels.
Augmented Human Intelligence (Engagejet): Enhance communication between customers and support agents.
Real-Time Conversation Monitoring (Observejet): Monitor and moderate enterprise contact center interactions.
Secure Enterprise Messaging (Jabberjet): Enable private peer-to-peer or group conversations securely across platforms.
Conversational Hybrid IVR (Convojet): Implement interactive voice response systems powered by an enterprise-grade AI Voice Engine.
Voice and Video Gateway (Nuacem VG/Covnia): Integrate P2P voice and video support via SIP and WebRTC.
Omnichannel Support: Engage customers across channels like WhatsApp, Telegram, Facebook Messenger, Instagram, and RCS.
Speech Synthesis & Recognition: Utilize advanced speech technologies supporting multiple languages.

Use Cases

Automating customer support inquiries across multiple digital channels.
Deploying AI chatbots for lead generation and sales assistance.
Providing 24/7 customer service via automated virtual assistants.
Managing large-scale customer conversations on WhatsApp Business API.
Monitoring agent performance and conversation quality in contact centers.
Streamlining internal communication with secure enterprise messaging.
Implementing conversational IVR systems for call centers.
Offering hyper-personalized customer experiences in banking, retail, and healthcare.
Facilitating travel bookings and support in the hospitality industry.