CoSupport AI
What is TapTalk.io?
TapTalk.io provides a comprehensive platform designed to centralize customer engagement through a single, streamlined solution. The platform supports businesses by enabling personalized and automated interactions across multiple communication channels.
TapTalk.io facilitates efficient customer support and engagement with minimal engineering effort. It is designed to enhance connection, collaboration, and engagement, ensuring seamless communication across all channels via a unified inbox.
Features
- Multiple Broadcast: Send messages to multiple contact segments simultaneously.
- Cases per Hour: Get automated, real-time reports on the total number of cases every hour.
- Shared Media: Access all media and documents shared with any contact in one place.
- Message Info: Check the detailed status of sent messages (delivered, read, or pending).
Use Cases
- Customer support through a unified inbox
- Sending OTP, notifications, and broadcasts via WhatsApp
- Managing online stores across various social channels
- Enhancing user experience with customizable chat interfaces
- Automated and personalized customer interactions
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