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What is Shoutout.ai?
Shoutout.ai provides a comprehensive conversational AI platform designed to enhance customer interactions and streamline support processes. It features an AI-powered chatbot integrated with an omnichannel shared inbox, allowing businesses to manage conversations from various channels like WhatsApp, Messenger, Web, Telegram, and Email in one central location. The platform focuses on improving customer experience, driving engagement, and facilitating business growth by ensuring consistent communication.
Leveraging Natural Language Understanding (NLU), Shoutout.ai enables chatbots to comprehend customer queries accurately and provide instant, relevant responses in multiple languages. It automates the handling of frequently asked questions (FAQs), freeing up human agents to address more complex issues routed intelligently by the system. The platform also offers tools for monitoring agent and chatbot performance, managing customer contacts, and improving overall service efficiency and first response times.
Features
- Conversational AI Chatbot: Understands queries using NLU, responds instantly, and supports multiple languages.
- Omnichannel Inbox: Centralizes messages from WhatsApp, Messenger, Web & App, Telegram, and Email.
- Natural Language Understanding (NLU): Accurately interprets customer queries for appropriate responses.
- Agent Routing: Automatically routes complex issues from the chatbot to human agents.
- FAQ Automation: Handles frequently asked questions automatically to free up human agents.
- Central Messaging Hub: Provides an intuitive dashboard for monitoring chatbot and agent performance.
- 24/7 Availability: Offers round-the-clock customer service automation.
- Lead Conversion: Helps convert customer inquiries into quantifiable sales leads.
- Multi-language Support: Enables conversations in multiple languages.
Use Cases
- Enhancing customer service across multiple digital channels.
- Improving website conversion rates by capturing and qualifying leads.
- Providing 24/7 automated customer support.
- Boosting customer engagement with immediate, personalized responses.
- Automating responses to frequently asked questions (FAQs).
- Scaling customer service operations efficiently.
- Improving agent productivity and first response times (FRTs).
- Centralizing customer communication for better management.
FAQs
-
Can we change the subscription package later on?
Yes, of course. Package change will be in effect from the next billing period. -
Is the setup/implementation a one-time fee?
Yes, the setup/implementation cost is a one-time fee & starts from USD 2,200. -
When will the subscription begin?
Subscription payments will begin when the chatbot is live.
Related Queries
Helpful for people in the following professions
Shoutout.ai Uptime Monitor
Average Uptime
100%
Average Response Time
194.17 ms
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