CoSupport AI
What is HelpGPT?
HelpGPT leverages OpenAI's GPT-3.5 and GPT-4 models to provide pre-trained AI bots designed for enterprise use. It aims to simplify the ChatGPT experience, enabling businesses to enhance their HR, IT, and operations support by outsourcing help desk functions and frequently asked questions. The platform offers over 50 pre-trained bots across various categories, curated by prompt engineers and AI experts.
Beyond pre-trained bots, HelpGPT functions as an AI transformation consultancy, offering services like operational assessments, gap analysis, and integration with existing business systems such as CRM, IT Help Desk, HRIS, and communication platforms like Microsoft Teams, Slack, and Discord. Businesses can also request custom portals with bots specifically trained on their unique processes and products, facilitating smoother internal operations and customer success interactions.
Features
- Pre-trained Bots: Access over 50 unique bots trained on GPT-3.5 and GPT-4 across various categories.
- Custom Portal Development: Option for businesses to launch custom portals with bots trained on their specific processes and products.
- System Integration: Supports integration with CRM, IT Help Desk, Customer Service, Human Resources systems, and knowledge bases.
- Communication Tool Integration: Seamlessly integrates with Microsoft Teams, Slack, and Discord.
- AI Transformation Consultancy: Offers operational assessments, gap analysis, recommendations, and integration guidance.
- Log Access & Reporting: Administrators can access logs of initial inquiries and generate reports.
- Multiple Deployment Options: Can be deployed as a chat widget, search input, or hosted version.
Use Cases
- Outsourcing help desk tasks for HR, IT, and Operations teams.
- Automating responses to frequently asked questions (FAQs).
- Providing quick answers for customers and vendors.
- Answering employee questions via integrated AI chatbots.
- Streamlining internal communication workflows with AI assistance.
- Implementing custom AI solutions tailored to specific business needs.
FAQs
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How does HelpGPT work?
HelpGPT utilizes a combination of OpenAI’s GPT-3 Davinci API and GPT-3.5 models to provide a seamless experience, incorporating trained AI with natural chat capabilities and memory. -
How difficult is it to train the AI?
Fine-tuning the AI requires less than 100 prompts. The HelpGPT team can assist with curating documentation and understanding internal terminology. -
How can HelpGPT be added to a website or internal system?
HelpGPT can be deployed as a chat widget, a simple search input, or accessed via a hosted version (app.yourbrand.com). The team assists with configuration and installation. -
How can administrators access logs?
Initial questions from inquiries are stored in the admin console, and administrators have access to reports. -
How does the pricing work?
HelpGPT has a monthly fee covering planned usage, with a metered overage fee structure depending on the deployment complexity. There are different tiers including a free limited plan and paid plans.
Related Queries
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HelpGPT Uptime Monitor
Average Uptime
43.77%
Average Response Time
3249.33 ms
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