BigPanda - AI-powered ITOps and Incident Management

BigPanda AI-powered ITOps and Incident Management

What is BigPanda?

BigPanda is an AI-powered platform designed to enhance IT Operations and Incident Management. It leverages advanced AIOps capabilities to streamline incident workflows, providing IT teams with the tools needed to detect, investigate, and resolve incidents efficiently.

The platform's Ops Centric AI offers purpose-built insights that adapt in real-time, while Unified Analytics facilitate data-driven collaboration. By integrating seamlessly with existing ITSM platforms like ServiceNow, BigPanda helps reduce ticket volume and accelerates triage and investigation processes.

Features

Event Correlation: Correlates alerts across applications and services.
Root Cause Analysis: Helps identify the underlying cause of incidents.
Unified Analytics: Enables data-driven collaboration and process improvement.
Workflow Automation: Automates manual incident workflows.
Biggy AI: Interactive GenAI, purpose-built for response teams.
Open Integration Hub: Integrates with various monitoring and ITSM tools.

Use Cases

Improve service availability
Increase operational efficiency
AI-powered event management
AI-powered incident management
Reduce disruptive and expensive escalations
Improve customer experiences and reduce SLA penalties

FAQs

What is AIOps?

AIOps combines big data and machine learning to automate IT operations processes, including event correlation, anomaly detection, and causality determination.