What is ITarian?
ITarian provides a unified IT management platform that integrates various solutions to simplify IT operations. The platform includes a free hosted ticketing system that collects and manages customer support interactions from multiple channels, enabling efficient ticket routing and resolution.
Additional features include remote monitoring and management for proactive endpoint oversight, automated patch management to address vulnerabilities, mobile device management for securing mobile workforces, free remote desktop software for remote access, and endpoint security powered by advanced containment technology. The platform also offers ITarian Cloud for deploying open-source IT tools and Managed AI services for deploying custom-trained AI agents to automate operations and reduce support costs.
Features
- Free Hosted Ticketing System: Collects and manages customer support interactions from phone, email, and workflow platforms
- Remote Monitoring and Management: Proactively monitors, manages, and secures endpoints, networks, and systems from a single dashboard
- Patch Management: Automated system for identifying, testing, and deploying patches across endpoints
- Mobile Device Management: Enables remote configuration, monitoring, and protection of mobile devices across various operating systems
- Free Remote Desktop Software: Securely connects to remote endpoints for troubleshooting and maintenance
- Endpoint Security: Uses patent-pending auto-containment technology to neutralize ransomware and malware attacks in real time
- ITarian Cloud: Hosted, secure, and fully managed open-source IT solutions with one-click deployments
- Managed AI: Deploys custom-trained AI agents to reduce support costs, automate operations, and accelerate lead conversion
Use Cases
- Managing IT support tickets across multiple communication channels
- Proactively monitoring and securing IT infrastructure endpoints
- Automating patch deployment to maintain system security and compliance
- Securing and managing mobile devices for remote workforces
- Providing remote technical support and system maintenance
- Deploying and scaling open-source IT tools without server management
- Automating repetitive IT operations with AI agents
FAQs
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How does the free hosted ticketing system work?
The free hosted ticketing system collects and manages all customer support interactions from different platforms including phone, email, and workflow, allowing IT support agents to route various types of tickets to the correct department for fastest resolution. -
What is included in the Managed AI service?
Managed AI includes building, training, deploying, and maintaining custom-trained AI agents that reduce support costs, automate operations, and accelerate lead conversion across sales and marketing departments. -
How does endpoint security protect against threats?
Endpoint security uses patent-pending auto-containment technology that neutralizes ransomware and malware attacks in real time without disrupting productivity or business operations.
