What is Unthread?
Unthread revolutionizes service management by seamlessly integrating AI-powered ticketing within Slack. The platform automatically tracks conversations, manages assignments, and leverages artificial intelligence to prioritize and resolve support tickets efficiently. With SOC2 Type 2 compliance, it ensures enterprise-grade security while handling customer communications.
The platform offers comprehensive features including omni-channel inbox management, AI-generated responses, live chat capabilities, and extensive integration options with popular task managers, CRMs, and helpdesk systems. Unthread's intelligent system automatically categorizes tickets, analyzes response times, and provides valuable insights into common issues and trends.
Features
- Automatic Ticket Tracking: Tracks new conversations as tickets with automated assignment and alerts
- AI-Generated Support: Automates responses and provides insights using artificial intelligence
- Omni-channel Inbox: Manages tickets from Slack channels, email, and live chat in one place
- SLA Management: Sets alerts and tracks response times with clear escalation paths
- Integration Capabilities: Connects with task managers, CRMs, and helpdesk systems
- Analytics Dashboard: Provides comprehensive analytics on response times and common issues
- Custom Workflows: Offers API and webhook support for extending platform capabilities
- Security Compliance: Maintains SOC2 Type 2 compliance for enterprise-grade security
Use Cases
- IT Support Ticketing
- HR Service Management
- Customer Support Operations
- Customer Success Management
- RevOps Ticketing
- Agency Client Communication
- Open Source Community Support
- Enterprise Service Management
FAQs
-
What security certifications does Unthread have?
Unthread maintains SOC2 Type 2 compliance and follows industry-leading security practices to ensure data safety. -
What types of integrations does Unthread support?
Unthread integrates with task managers, CRMs, data warehouses, existing support platforms, and various business tools. -
How does the conversation tracking work?
All new conversations are automatically tracked as tickets with automated assignment and alerts, allowing teams to manage them directly within Slack.
Related Queries
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Unthread Uptime Monitor
Average Uptime
100%
Average Response Time
123.53 ms
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