Customer service software for Slack - AI tools

Wrangle is an agentic ITSM platform that automates support ticketing and workflows directly within Slack, leveraging AI to deflect tickets, suggest responses, and provide insights.

• Freemium
• From 39$

JustReply is a customer support tool designed for teams using Slack. It enables teams to manage, respond to, and resolve customer support conversations directly within Slack.

• Free Trial
• From 19$

Thena is an AI-powered B2B ticketing platform designed to manage customer support and requests directly within Slack and other communication channels.

• Free Trial
• From 64$

Unthread is an AI-powered service management platform that integrates with Slack to automate ticket tracking, prioritization, and resolution while providing omni-channel support capabilities.

• Paid
• From 50$

Ravenna is an AI-powered, Slack-first help desk designed to streamline internal support for IT, HR, finance, and operations teams by automating tasks and managing tickets within familiar collaboration platforms.

• Contact for Pricing

Abbot is a programmable smart assistant that integrates with your team chat to track customer conversations, automate tasks, and provide insights.

• Paid
• From 49$

StartADAM centralizes customer conversations from WhatsApp, SMS, Telegram, and more into Slack or Microsoft Teams, leveraging AI to enhance communication and CRM integration.

• Freemium
• From 89$

Fogbender is an AI-powered B2B customer support platform that provides embedded team messaging and omnichannel support solutions to streamline communication and reduce chaos in business-to-business interactions.

• Contact for Pricing

Enjo.AI is a GenAI copilot that integrates Jira with Slack, enabling users to create, manage, and resolve Jira tickets directly within Slack, leveraging AI for automated support and insights.

• Contact for Pricing

Sirportly is a comprehensive help desk platform that streamlines customer support workflows by consolidating all communications and automating repetitive tasks. Its intuitive interface ensures efficient ticket management and collaboration among support teams.

• Paid
• From 36$

Troopr offers AI assistants designed for enterprises to automate routine tasks and optimize processes for project management and customer/employee support, integrating seamlessly with Slack, Jira, and Confluence.

• Free Trial
• From 49$

ClearFeed is an AI-powered support platform that integrates with Slack and MS Teams to streamline communication and help teams deliver faster resolutions through smart ticketing and workflow automation.

• Paid
• From 24$

Zupport is an AI-powered customer support platform designed specifically for SaaS companies. It helps manage duplicate issues, detect user intent, and enrich bug reports to improve customer experience.

• Free Trial
• From 29$

Kustomer is an AI-powered customer service platform that combines CRM, ticketing, and AI capabilities to provide automated, efficient customer support across all channels with a conversation-based pricing model.

• Contact for Pricing

Centro enhances team effectiveness by integrating Salesforce with Microsoft Teams and Slack through native, no-code tools and automations, streamlining workflows and improving collaboration.

• Paid
• From 15$

Support.cc is a comprehensive help desk software designed to manage support requests efficiently, ensuring timely resolution of customer queries through ticket management, automation, and knowledge base features.

• Free Trial
• From 15$

Textmagic is an omnichannel customer service platform featuring AI assistance, workflow automation, and unified communication channels like SMS, chat, email, and calls.

• Free Trial
• From 20$

Smallchat enables businesses to manage website visitor conversations directly within Slack, helping convert visitors into customers through seamless communication tools.

• Freemium
• From 20$

Ajent.ai centralizes customer communications into a single dashboard, leveraging AI to streamline support and enhance team efficiency. It offers features like multi-user management, bulk messaging, and real-time customer insights.

• Contact for Pricing

Sidekick AI is an AI customer support agent designed to assist customers throughout their journey, answering questions, resolving inquiries, and converting visitors.

• Free Trial
• From 99$

ResQ Chat Ops streamlines incident management by integrating with Slack for real-time collaboration, automated postmortems, and actionable insights, optimizing operational resilience for teams.

• Freemium

TrackChats.in integrates WhatsApp Web with issue trackers, enabling users to create and manage tasks directly from chats to enhance customer support efficiency.

• Pay Once

SMS to Slack enables seamless two-way SMS and MMS communication within Slack, allowing teams to manage messaging, notifications, and customer conversations in one organized space.

• Usage Based
• From 10$

Chatasist is an AI-powered customer support platform that centralizes conversations, automates responses, and provides smart tools for growing teams to handle customer interactions efficiently.

• Freemium
• From 182$

Helpsumo is a cloud-based help desk software offering ticket management, live chat, email support, and knowledge base solutions for businesses of all sizes.

• Freemium
• From 19$

DeskDingo provides AI-enhanced customer support tools, including live chat and a knowledge base, to improve customer service and increase loyalty. It offers a free forever plan and customizable paid add-ons.

• Freemium

incident.io is an AI-powered incident management platform offering on-call scheduling, rapid response, and automated status updates, designed to support modern teams in minimizing downtime and improving resolution times.

• Freemium
• From 19$

Support Board is an AI-powered chat system designed to automate customer communication for support and marketing on WordPress and PHP sites.

• Freemium
• From 5$

Harriet is an AI-powered platform designed for HR, IT, and Ops teams, offering automated self-service support and workflow automation through integrations with existing systems like Slack and Teams.

• Contact for Pricing

Patra is an AI tool that enables users to manage Jira tickets directly within Slack using natural language commands, streamlining workflows and reducing context switching.

• Free Trial