CoSupport AI
What is sidekickai.co?
Sidekick AI serves as an intelligent customer support agent engineered to deliver precise and thorough responses to customer queries. It excels at automating repetitive questions and assisting in the resolution of complex inquiries, effectively transforming website visitors into satisfied customers. This tool aims to enhance the customer experience by providing readily available and accurate support.
Designed for seamless integration, Sidekick AI connects with various essential business tools. It operates across multiple customer communication channels, including web chat, email, and WhatsApp. Furthermore, it accesses knowledge sources such as Shopify backends and company documents to retrieve relevant information, and integrates directly with popular CRMs like HubSpot, Gorgias, and Salesforce to streamline customer management processes.
Features
- Embeddable web chatbox: Easily add a chat interface to websites.
- Instant responses: Provides quick answers to customer queries.
- Omni-channel conversations: Supports interactions via web chat, email, WhatsApp, and social media (depending on plan).
- Knowledge Base Integration: Connects to sources like Shopify stores and company documents.
- CRM Integration: Offers bidirectional integration with HubSpot, Gorgias, and Salesforce.
- Steerable behavior and tone: Allows customization of the AI's personality and response style.
- Automatic bidirectional translation: Translates conversations in 105 languages (available on Plus plan and higher).
- Flexible live agent fallback: Seamlessly transfers complex queries to human agents.
- Page-specific outreach popup messages: Engages visitors proactively based on viewed content.
- Deeply themeable web chat: Customizes the chatbox appearance to match branding.
- AI-assisted message drafting: Helps agents compose responses more efficiently.
Use Cases
- Automating customer support responses 24/7.
- Answering frequently asked questions instantly.
- Resolving customer inquiries across web chat, email, and social media.
- Assisting e-commerce customers with order status and changes.
- Checking customer eligibility for specific offers or memberships.
- Integrating AI support directly into Shopify stores.
- Capturing leads and engaging website visitors.
- Streamlining customer interactions within integrated CRM systems.
- Providing multi-language customer support.
FAQs
-
Can Sidekick AI be integrated with a Shopify store?
Yes, Sidekick AI can be installed as a Shopify app with a single click. -
What communication channels does Sidekick AI support?
Sidekick AI supports web chat, email, WhatsApp, and social media channels, depending on the chosen plan. -
Can Sidekick AI connect to CRM systems?
Yes, Sidekick AI offers direct, bidirectional integration with popular CRMs like HubSpot, Gorgias, and Salesforce. -
What happens if Sidekick AI cannot resolve a customer's issue?
Sidekick AI features flexible live agent fallback options to transfer the conversation to a human support agent when needed. -
Does Sidekick AI offer multilingual support?
Yes, the Plus plan and higher offer automatic bidirectional translation for conversations in 105 languages.
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sidekickai.co Uptime Monitor
Average Uptime
100%
Average Response Time
139.27 ms
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