CoSupport AI
What is incident.io?
incident.io equips organizations with a comprehensive platform for on-call scheduling, incident response, and status page management, all underpinned by advanced AI capabilities. By integrating deeply with tools like Slack and Microsoft Teams, it streamlines incident workflows through automation, reduces noise, and provides timely updates to customers and stakeholders. The solution ensures quick and consistent resolution of issues while improving communication and visibility across fast-paced teams.
With features such as intelligent alerting, customizable workflows, real-time insights, and transparent status pages, incident.io helps teams efficiently respond to incidents, automate incident processes, and maintain organizational trust. Its AI-driven approach fosters operational resilience by cutting through the chaos of critical events and enabling a smooth, coordinated response from alert to resolution.
Features
- AI-Powered Incident Response: Accelerates resolution with intelligent automation and deep Slack/Microsoft Teams integration.
- On-Call Scheduling: Intuitive and flexible scheduling designed to reduce alert fatigue and streamline on-call rotations.
- Automated Status Pages: Keeps customers informed with transparent and effortless updates during incidents.
- Customizable Workflows: Enables teams to automate incident processes for consistency at scale.
- Comprehensive Insights: Delivers actionable trends and analytics to improve response times and reduce future incidents.
- Platform Integrations: Connects with a wide range of tools for seamless incident management from a single dashboard.
- Suggested Summaries and Follow-Ups: Utilizes AI to generate incident summaries, recommended actions, and workflow enhancements.
Use Cases
- Coordinating fast incident response for technology teams
- Managing on-call rotations in SaaS organizations
- Automating customer status notifications during outages
- Analyzing incident trends and process improvements
- Reducing downtime and mitigating operational risks
- Standardizing incident workflows across teams
- Enabling effective collaboration across engineering and support
FAQs
-
Does incident.io support integration with communication platforms?
Yes, incident.io integrates with Slack and Microsoft Teams to enable seamless collaboration and incident management. -
What plans are available for incident.io?
Incident.io offers Basic (free), Team, Pro, and Enterprise plans, with features scaling from essential incident response to advanced analytics and customization. -
Can status pages be automated for customer communication?
Yes, automated status pages are included, allowing teams to transparently communicate incidents and updates to customers. -
How does incident.io use AI to improve incident response?
AI powers features such as automated summaries, suggested follow-ups, and workflow enhancements to accelerate and standardize incident handling. -
Is there a free version of incident.io?
Yes, the Basic plan is free forever and includes essential incident management features.
Helpful for people in the following professions
incident.io Uptime Monitor
Average Uptime
100%
Average Response Time
206 ms
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