AI for IT service management on Slack - AI tools

Unthread is an AI-powered service management platform that integrates with Slack to automate ticket tracking, prioritization, and resolution while providing omni-channel support capabilities.

• Paid
• From 50$

Ravenna is an AI-powered, Slack-first help desk designed to streamline internal support for IT, HR, finance, and operations teams by automating tasks and managing tickets within familiar collaboration platforms.

• Contact for Pricing

SysAid is an advanced IT service management (ITSM) platform powered by agentic AI, enabling organizations to automate repetitive IT tasks, accelerate issue resolution, and enhance productivity through AI-driven workflows and support.

• Contact for Pricing

Harriet is an AI-powered platform designed for HR, IT, and Ops teams, offering automated self-service support and workflow automation through integrations with existing systems like Slack and Teams.

• Contact for Pricing

Thena is an AI-powered B2B ticketing platform designed to manage customer support and requests directly within Slack and other communication channels.

• Free Trial
• From 64$

Atomicwork is an AI-first platform delivering agentic IT Service Management (ITSM) and Enterprise Service Management (ESM), featuring a Universal AI Agent to automate support and streamline workflows.

• Free Trial
• From 8$

Siit is a service desk platform that helps companies manage internal requests and automate workflows, improving employee experience and operational efficiency.

• Paid
• From 23$

Ariv is an AI assistant that integrates with Slack and Microsoft Teams to help teams find company information quickly, reducing search time and improving productivity.

• Paid
• From 5$

incident.io is an AI-powered incident management platform offering on-call scheduling, rapid response, and automated status updates, designed to support modern teams in minimizing downtime and improving resolution times.

• Freemium
• From 19$

InvGate is an AI-enabled IT management platform designed to optimize service operations, IT spend, and asset lifecycle management for modern organizations.

• Paid
• From 17$

Troopr offers AI assistants designed for enterprises to automate routine tasks and optimize processes for project management and customer/employee support, integrating seamlessly with Slack, Jira, and Confluence.

• Free Trial
• From 49$

Enjo.AI is a GenAI copilot that integrates Jira with Slack, enabling users to create, manage, and resolve Jira tickets directly within Slack, leveraging AI for automated support and insights.

• Contact for Pricing

ClearFeed is an AI-powered support platform that integrates with Slack and MS Teams to streamline communication and help teams deliver faster resolutions through smart ticketing and workflow automation.

• Paid
• From 24$

Truffle is an AI-powered tool that transforms Slack conversations into searchable documentation, automatically summarizing important discussions and providing instant answers to repeated questions.

• Paid
• From 165$

whoowns is an AI-powered dynamic service catalog for remote companies, enabling seamless discovery of service and team ownership directly within Slack for improved collaboration and faster incident resolution.

• Free Trial
• From 49$

ResQ Chat Ops streamlines incident management by integrating with Slack for real-time collaboration, automated postmortems, and actionable insights, optimizing operational resilience for teams.

• Freemium

HowsThisGoing is an AI-powered project management assistant that automates status updates and provides insights about your team's progress, all within Slack.

• Freemium

Question Base is an AI-powered autoresponder tool designed for Slack that efficiently handles and automates answers to repetitive questions.

• Paid
• From 50$

unSkript is an Agentic-AI platform that helps MSPs automate root cause analysis (RCA) and issue remediation, improving SLA levels and support cost efficiency. It proactively performs health checks, diagnoses, and fixes customer issues.

• Contact for Pricing

Ariv is an AI-powered knowledge management solution that integrates with Slack and Microsoft Teams, helping teams find information quickly and efficiently. It processes company documents and FAQs to create a dynamic knowledge graph, saving teams up to an hour per day per member.

• Freemium
• From 5$

Skipper AI instantly transforms Slack conversations into detailed Jira tickets using AI, streamlining workflow and reducing context switching.

• Free Trial
• From 50$

Hivemind integrates multiple AI models directly into Slack, enabling teams to chat, collaborate, and enhance productivity within their existing workspace.

• Freemium
• From 2$

Jitbit Helpdesk is a customer support ticketing system focused on email, offering both SaaS and on-premises solutions. It utilizes AI to enhance productivity through automated responses and knowledge base integration.

• Freemium

MEJ Support AI is a comprehensive ticket management system that helps businesses organize, manage, and resolve customer support requests efficiently while providing real-time tracking and analytics through a centralized dashboard.

• Freemium
• From 15$

Proactivanet leverages artificial intelligence to manage IT assets and services efficiently by automating discovery, security compliance, and incident resolution. Enhance infrastructure visibility, reduce costs, and improve user satisfaction with intelligent, integrated IT management.

• Contact for Pricing

Botler is an AI assistant designed for Slack, enhancing team productivity and communication. It integrates seamlessly into workspaces for smart conversations, task management, and information retrieval.

• Free Trial
• From 20$

Toyon is an AI-powered Slackbot that automates task management and team coordination by intelligently identifying tasks from messages and following up with team members until completion.

• Contact for Pricing

PonderAi is a Slack-based virtual assistant that enhances productivity through instant knowledge retrieval, task automation, and real-time data integration with proper citations.

• Usage Based

AI Sidekick is an executive assistant that provides actionable insights from your team's daily Q&A. It helps prevent burnout, improve morale, and solve blockers faster.

• Free Trial
• From 9$

Leena AI is a Gen AI agent designed for enterprises to significantly reduce IT, HR, and Finance tickets, guaranteeing 70% self-service.

• Contact for Pricing