ClearFeed The Next-Gen Support Platform on Slack & MS Teams Powered by AI

What is ClearFeed?

ClearFeed is a comprehensive support platform that transforms how teams handle customer service and internal support through Slack and Microsoft Teams. The platform seamlessly integrates core helpdesk functionalities directly into communication channels where teams already work.

Powered by AI technology, ClearFeed enables organizations to streamline their support workflows through features like automated ticket creation, bi-directional integration with popular ticketing systems, and GPT-powered automated answers. The platform offers specialized solutions for external customer support, internal IT helpdesk, engineering escalations, and HR ticketing needs.

Features

AI-Powered Automation: GPT-powered answers and automated ticket management
Integration Hub: Two-way sync with major ticketing and project management tools
Custom Workflows: Configurable automation rules and custom fields
Multi-Channel Support: Handles queries from Slack, MS Teams, email, and web chat
Analytics Dashboard: Comprehensive reporting and service metrics
SLA Management: Custom SLA configuration and alerts
Knowledge Base Integration: Connect with external knowledge sources
Triage System: Dedicated channels for ticket management and collaboration

Use Cases

Customer support management
Internal IT helpdesk
Engineering escalation handling
HR ticket management
Sales operations support
Employee support services
Cross-team collaboration
Knowledge base integration

FAQs

Who is considered an agent on ClearFeed?

An agent is a Slack user who can assign requests to themselves or other agents on ClearFeed. They are generally members of the team who respond to user tickets and need to manage their workflow and reporting via the helpdesk.
What are the differences between ClearFeed integrations and Internal Helpdesk products?

ClearFeed's internal helpdesk is a standalone helpdesk built on Slack for end-to-end workflow and reporting, serving as the primary ticketing system. The integration product is used as a bi-directional integration between Slack and existing ticketing/engineering systems.
Can ClearFeed be used by multiple teams within an organization?

Yes, ClearFeed can be used by many Slack-first teams within a single organization such as Customer Support, DevOps, Engineering, IT, Finance, HR, and more.
Can I use ClearFeed for multiple Slack workspaces?

Yes, you can create multiple ClearFeed sub-accounts and connect each one to a different Slack workspace.