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DeskDingo
Free Live Chat & Help Center Software

DeskDingo
Freemium

Home: https://deskdingo.com

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What is DeskDingo?

DeskDingo is a customer service platform designed to empower businesses to deliver exceptional support. It provides a unified inbox to manage all customer interactions in one place, ensuring consistent and effective communication.

The platform includes a live dashboard for real-time monitoring of chats, agents, and website visitors, enabling data-driven optimization of the customer experience. DeskDingo also offers a customizable knowledge base and an AI Bot to automate responses and improve efficiency.

Features

  • Unified Inbox: Centralizes all customer interactions into a single workflow.
  • Live Dashboard: Provides real-time insights into live chats, agents, and website visitors.
  • AI Bot: Automates customer interactions and can transfer to human agents.
  • Knowledge Base: Enables customers to find answers independently and serves as an internal resource for support agents.

Use Cases

  • Providing live chat support on a website
  • Creating a self-service help center
  • Managing customer inquiries from multiple channels
  • Automating responses to frequently asked questions
  • Monitoring customer support team performance
  • Gathering customer feedback

Related Queries

Helpful for people in the following professions

DeskDingo Uptime Monitor

Average Uptime

94.73%

Average Response Time

1883.74 ms

Last 30 Days

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