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What is UserCall?
UserCall revolutionizes user research by leveraging AI-powered voice interviews to deliver deeper, more nuanced customer insights. The platform employs sophisticated AI agents trained in expert user research and UX methodologies to conduct automated interviews, eliminating the limitations of traditional surveys and manual interview processes.
Through smart follow-up questions and probing techniques, the system captures rich user emotions, nuances, and intentions while minimizing bias. The platform automates the entire interview process, from scheduling to insight extraction, enabling organizations to conduct hundreds of qualitative interviews across multiple user segments efficiently.
Features
- AI Interviewer: Trained with expert UX research methods for intelligent follow-up questions
- Automated Scheduling: Self-service interview system with branded links
- Multilingual Support: Conducts interviews in 32+ languages
- Insight Generation: Provides conversation highlights and actionable summaries
- Bias Minimization: Structured approach to maintain neutrality in questioning
- Custom Branding: Personalized interview links and embeddable widgets
- Voice Analysis: Captures user emotions and nuances through voice conversations
- Scalable Research: Handles hundreds of interviews simultaneously
Use Cases
- New feature and product opportunity discovery
- Customer segmentation research
- Cross-cultural and multilingual user research
- Formative research acceleration
- Interview participant screening
- Customer satisfaction and NPS analysis
- Product feedback collection
- User experience evaluation
FAQs
-
Is this meant to replace user interviews or surveys?
Not necessarily. Real human to human user interviews will always be one the most powerful ways to gain insights. UserCall provides a fast way to get deep user feedback at scale with 10x deeper insights than surveys. -
How natural is talking with the AI interview agent?
UserCall's AI agents are designed for natural, conversational interactions. Many users find the experience almost therapeutic and often open up more honestly than with human interviewers since there's no need to 'be nice'. -
How does UserCall minimize bias in interviews?
UserCall minimizes bias by applying training that avoids leading or suggestive prompts while formulating questions, ensuring neutrality of follow-up enquiries and objective understanding of user responses.
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