UserCall vs Userview Detailed comparison features, price

UserCall

UserCall revolutionizes user research by leveraging AI-powered voice interviews to deliver deeper, more nuanced customer insights. The platform employs sophisticated AI agents trained in expert user research and UX methodologies to conduct automated interviews, eliminating the limitations of traditional surveys and manual interview processes.

Through smart follow-up questions and probing techniques, the system captures rich user emotions, nuances, and intentions while minimizing bias. The platform automates the entire interview process, from scheduling to insight extraction, enabling organizations to conduct hundreds of qualitative interviews across multiple user segments efficiently.

Userview

Userview is a cutting-edge platform designed to streamline the user interview analysis process for product and UX teams. The tool transforms audio or video recordings into comprehensive interview reports within 5 minutes, offering accurate and customizable user insights.

Built with data privacy at its core, Userview operates under strict GDPR compliance and ensures maximum security by not storing uploaded files or using interview data for AI training. The platform enables real-time collaboration through shareable links and supports analysis in 31 different languages, making it an invaluable tool for global research teams.

UserCall

Pricing

Paid

From 69$

Userview

Pricing

Freemium

From 59$

UserCall

Features

AI Interviewer: Trained with expert UX research methods for intelligent follow-up questions
Automated Scheduling: Self-service interview system with branded links
Multilingual Support: Conducts interviews in 32+ languages
Insight Generation: Provides conversation highlights and actionable summaries
Bias Minimization: Structured approach to maintain neutrality in questioning
Custom Branding: Personalized interview links and embeddable widgets
Voice Analysis: Captures user emotions and nuances through voice conversations
Scalable Research: Handles hundreds of interviews simultaneously

Userview

Features

Interview Insights: Get actionable user interview reports with just a few clicks
Project Synthesis: View trends across multiple interviews and studies
AI Chat: Ask questions about conducted research and dig deeper
Custom Reports: Add generated magic insights to research reports
Transcription: High-quality transcripts from audio or video files
31 Language Support: Analysis in multiple languages
Team Collaboration: Real-time work with shared report links
Data Privacy: GDPR compliant with no file storage

UserCall

Use cases

New feature and product opportunity discovery
Customer segmentation research
Cross-cultural and multilingual user research
Formative research acceleration
Interview participant screening
Customer satisfaction and NPS analysis
Product feedback collection
User experience evaluation

Userview

Use cases

Analyzing user research interviews
Creating product development insights
Team collaboration on user research
Cross-language user interview analysis
Generating research reports
Identifying user pain points and delights
Tracking feature requests and user feedback

UserCall

FAQs

Is this meant to replace user interviews or surveys?

Not necessarily. Real human to human user interviews will always be one the most powerful ways to gain insights. UserCall provides a fast way to get deep user feedback at scale with 10x deeper insights than surveys.

How natural is talking with the AI interview agent?

UserCall's AI agents are designed for natural, conversational interactions. Many users find the experience almost therapeutic and often open up more honestly than with human interviewers since there's no need to 'be nice'.

How does UserCall minimize bias in interviews?

UserCall minimizes bias by applying training that avoids leading or suggestive prompts while formulating questions, ensuring neutrality of follow-up enquiries and objective understanding of user responses.

Userview

FAQs

Why choose Userview?

Users choose Userview for its ease of use, accurate and reliable insights, strict data privacy policies (no AI model training with user data), and GDPR compliance.

Which insights can I generate?

You can generate interview and project insights including summaries, pain points, user delights, feature requests, confusions, key activities, core motivations, and reported bugs.

Are AI models trained with my data?

No, Userview never uses any of your data to train AI models, including both OpenAI's GPT models and custom language models.

What's included in the free trial?

The 14-day free trial includes full access to all features with 3 interview uploads, no credit card required.