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8x8 Platform for CX
Integrated Contact Center, Unified Communication, and CPaaS with AI for Enhanced Customer Experiences

8x8 Platform for CX
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What is 8x8 Platform for CX?

8x8 provides a comprehensive cloud communication solution, the 8x8 Platform for CX™, designed to enhance customer interactions and streamline business communication. This integrated platform merges Contact Center functionalities, Unified Communication tools, and CPaaS APIs, embedding AI throughout its architecture. The goal is to enable personalized customer journeys, generate actionable operational insights, and foster effective team collaboration across organizations.

By connecting people and organizations through seamless communication channels, the platform empowers Customer Experience (CX) and IT leaders. It aims to unlock the full potential of every interaction, improving both customer satisfaction and internal operational efficiency. The platform supports voice, video, chat, and contact center solutions, all unified on a single global cloud infrastructure.

Features

  • Integrated Platform: Combines Contact Center, Unified Communication, and CPaaS APIs.
  • AI Integration: AI embedded at every level for enhanced functionality.
  • AI Orchestrator: Creates seamless decision flows between AI bots.
  • Unified Communications: Supports voice, video, and chat.
  • Contact Center Solutions: Tools for managing customer interactions.
  • CPaaS APIs: Enterprise-class APIs for communication integration.
  • Global Cloud Platform: Single infrastructure powering all services.

Use Cases

  • Improving customer experience through personalized journeys.
  • Enhancing team collaboration and communication.
  • Optimizing contact center operations.
  • Streamlining business communication workflows.
  • Integrating communication capabilities into existing applications via APIs.
  • Delivering frictionless customer experiences using AI bots.

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