8x8 Platform for CX - Alternatives & Competitors

Ranked by Relevance

• 1
  CCXAI AI-Powered Customer Communication

  CCXAI is an AI-powered customer communication platform offering multi-channel support, real-time analytics, and automation to enhance customer engagement and operational efficiency.

  • Paid
  • From 15$
• 2
  Genesys Cloud CX AI-Powered Experience Orchestration Platform

  Genesys Cloud CX is an AI-powered, comprehensive contact center solution that maximizes impact across every experience and channel. It delivers personalized experiences at scale, improving customer loyalty and employee productivity.

  • Paid
  • From 75$
• 3
  CXone Mpower AI Customer Service Automation

  CXone Mpower is an AI platform for customer service automation that orchestrates workflows, agents, and knowledge to deliver precise and efficient customer experiences.

  • Paid
  • From 71$
• 4
  [24]7.ai Elevate Your Customer Experience with AI-Powered Solutions

  [24]7.ai provides an AI-powered omnichannel CX platform, the [24]7 Engagement Cloud, designed to enhance customer interactions and improve contact center performance.

  • Contact for Pricing
• 5
  Aircall Connect. Empower. Grow.

  Aircall is an AI-powered customer communications platform that unifies channels, automates tasks, and provides actionable insights for sales and customer support teams.

  • Paid
  • From 30$
• 6
  008 Agent AI-Powered Softphone for Seamless CRM Integration

  008 Agent is an AI-powered softphone that integrates natively with your CRM, providing advanced voice features and expert-managed service.

  • Paid
  • From 19$
• 7
  CloudContactAI Revolutionizing Customer Engagement with Marketing Automation

  CloudContactAI is a marketing automation platform leveraging AI agents to enhance customer communication via email, SMS, and voice for improved engagement and sales.

  • Free Trial
  • From 25$
• 8
  Collab Enabling digital transformation through balanced automation and human interaction

  Collab is a comprehensive contact center software solution that provides omnichannel customer service capabilities with AI integration, CRM connectivity, and data-driven insights to enhance customer experiences and employee engagement.

  • Contact for Pricing
• 9
  Tactful AI Simpler, Better and Modern Customer Service

  Tactful AI offers an AI-powered customer service platform that enhances customer experiences through a blend of human touch and AI innovation. It provides omnichannel support, intelligent routing, and automation to improve efficiency and customer satisfaction.

  • Freemium
• 10
  HELPX.AI Coding-Free AI-Driven Solutions to Effortless Automated Customer Service.

  HELPX.AI revolutionizes customer service with AI-powered chatbots, offering 24/7 support, intelligent responses, and seamless integration. Enhance customer experience and streamline operations with this customizable platform.

  • Freemium
  • From 39$
• 11
  DC Dial The Leading AI-Powered Cloud Communication Platform

  DC Dial offers an AI-powered cloud communication platform designed to enhance call center operations, sales outreach, and customer engagement through intelligent dialing and analytics. Optimize contact center performance with advanced features for inbound and outbound calls.

  • Contact for Pricing
• 12
  CX Genie Achieve 24/7 Customer Support Excellence with AI

  CX Genie is an AI-powered customer support platform that enhances engagement, automates responses, and streamlines workflows. It offers solutions like AI chatbots, help desk, and ticket management to improve customer satisfaction and business growth.

  • Freemium
  • From 15$
• 13
  Nextiva Unified Customer Experience Management Platform

  Nextiva's AI-powered Unified-CXM platform delivers personalized experiences throughout the entire customer journey, unifying all customer interactions and providing real-time insights.

  • Paid
  • From 20$
• 14
  Open.cx Enterprise AI Customer Support Ecosystem

  Open.cx is an all-in-one AI platform for customer support, capable of solving complex issues and deploying across multiple channels with human-like empathy.

  • Contact for Pricing
• 15
  ConvoQ AI Harnessing AI to transform conversations into insights

  ConvoQ AI is an advanced contact center solution that utilizes artificial intelligence to transform customer conversations into actionable insights, helping businesses improve customer service and agent performance.

  • Contact for Pricing
• 16
  Insync Unify CX across your customer touchpoints

  Insync is a generative AI platform that delivers consistent customer experience (CX) across Email, Chat, and Agents, driving sales and reducing costs.

  • Usage Based
• 17
  Tryvium Reimagine the Customer Experience with AI-Powered Contact Center Solutions

  Tryvium is a cloud-based AI-powered contact center platform that enhances customer support operations through intelligent routing, virtual assistants, and agent empowerment tools, delivering up to 4x ROI for businesses.

  • Paid
  • From 3575$
• 18
  AiChat Award-Winning Conversational AI Platform for Brands

  AiChat is a comprehensive AI-powered conversational platform that offers marketing, sales, and customer service solutions across multiple chat channels, helping businesses automate 91% of enquiries and drive 3x more sales conversion.

  • Contact for Pricing
• 19
  Omind Empowering Businesses with Unified Customer Experience Management Platform

  Omind is an AI-driven Unified Customer Experience Management (CXM) platform designed to help businesses enhance customer engagement, drive growth, and improve operational efficiency.

  • Free Trial
• 20
  Supsis Ai Artificial Intelligence Customer Experience Platform

  Supsis AI is an artificial intelligence customer experience platform designed to optimize workflows by managing all communication channels on a single screen. It uses AI chatbots to handle customer inquiries, improving support and increasing potential revenue.

  • Freemium
• 21
  AI SOFT-MART Communicate. Collaborate. Automate.

  AI SOFT-MART offers AI-powered software solutions to optimize business communication, collaboration, and automation. Leverage VoIP software and smart automation tools for enhanced productivity and efficiency.

  • Contact for Pricing
• 22
  Klink.cloud Unified Platform for All Customer Conversations

  Klink.cloud is a comprehensive customer engagement platform that unifies phone calls, social media channels, SMS, email, video calls, tickets, and CRM in a single dashboard, enabling businesses to manage all customer interactions efficiently.

  • Freemium
  • From 23$
• 23
  Teneo.AI The Leading Agentic AI Platform for Contact Center Automation

  Teneo.AI is a leading Agentic AI platform designed for contact center automation. It helps enterprises automate Tier 1 support, enhance customer experiences, and achieve significant cost savings.

  • Contact for Pricing
• 24
  Cyara AI-Powered CX Assurance Platform for Flawless Customer Experiences

  Cyara provides an AI-led customer experience assurance platform that helps businesses test, monitor, and optimize their contact center technology including IVRs, chatbots, and voice interactions.

  • Contact for Pricing
• 25
  Kapture CX Deliver Hyper-personalized CX with the Power of Vertical AI

  Kapture CX is an AI-native customer experience platform offering end-to-end tailored support across multiple channels for various industries, empowering both customers and agents.

  • Contact for Pricing
• 26
  Fonada No-Code Smart CPaaS Platform With High Connectivity

  Fonada is a comprehensive cloud telephony and CPaaS platform offering AI-enabled voice, SMS, and communication solutions for businesses. It provides IVR, cloud contact center, and AI-powered customer engagement tools with omnichannel integration capabilities.

  • Contact for Pricing
• 27
  AI Chatbot Support Multi-platform AI & Live Chat Customer Support

  AI Chatbot Support is a comprehensive customer service platform that combines autonomous AI chatbots with live chat capabilities across multiple messaging platforms and websites. It offers customizable widgets, AI-powered support tools, and a unified CMS dashboard for seamless customer interactions.

  • Paid
  • From 40$
• 28
  Zixflow AI-Powered Platform for Smarter Business Connections

  Zixflow is an all-in-one AI-powered platform that enables businesses to manage customer relationships, marketing campaigns, and automated communications across WhatsApp, RCS, SMS, and email channels.

  • Freemium
  • From 39$
• 29
  Batai Intelligent conversations, real results.

  Batai is an AI-powered customer service assistant that uses advanced voice and text models to answer questions, schedule appointments, and detect intentions across multiple channels.

  • Paid
  • From 25$
• 30
  Kommunicate AI-Powered Customer Service Automation Platform

  Kommunicate is an AI-powered customer service automation platform that enables businesses to deploy generative AI chatbots and automate customer support across various channels.

  • Paid
  • From 100$
• 31
  Euphoric.ai Streamlined Customer Support Management

  Euphoric.ai is a customer support tool designed to improve team organization and efficiency. It centralizes customer interactions and provides features for streamlined communication and collaboration.

  • Free Trial
• 32
  Symbl.ai Empathetic & adaptive AI Agents for CX that generate actionable insights, streamline interactions, and elevate customer satisfaction

  Symbl.ai provides AI agents for customer experience (CX) that offer actionable insights, streamline interactions, and improve customer satisfaction. Features include intelligent voice agents, call scoring, real-time assist, and unified analytics.

  • Freemium
• 33
  Octoparse CEM Leverage AI-powered Omnichannel Feedback Analysis to Uncover Customer Pain Points

  Octoparse CEM is a unified platform that aggregates customer interactions from various channels and uses AI to transform feedback into actionable insights. It enables businesses to improve customer experience and drive sustainable growth.

  • Contact for Pricing
• 34
  Voctiv Omnichannel Generative AI Communication Platform

  Voctiv is an award-winning generative AI platform that revolutionizes business communication by enabling effortless customer engagement across voice and messaging channels.

  • Freemium
• 35
  Textmagic Customer service made easy

  Textmagic is an omnichannel customer service platform featuring AI assistance, workflow automation, and unified communication channels like SMS, chat, email, and calls.

  • Free Trial
  • From 20$
• 36
  Dialogview Revolutionize your customer support with Human-Centric AI solution

  Dialogview is an AI-powered platform that combines customer support and conferencing solutions to deliver seamless, omnichannel communication experiences for businesses.

  • Contact for Pricing
• 37
  CXAssist Instantly Reply to Emails Using AI

  CXAssist is an AI-powered email assistant that automatically generates personalized responses based on trained data, helping businesses save time and increase customer satisfaction.

  • Freemium
  • From 34$
• 38
  Twilio The trusted platform for data-driven customer engagement across any channel.

  Twilio provides a Customer Engagement Platform using AI, communication APIs, and customer data tools for businesses to build personalized, data-driven interactions across various channels.

  • Usage Based
• 39
  TALKR Your Virtual Assistant on the Phone

  TALKR is a comprehensive AI-powered callbot platform that provides omnichannel virtual assistants for business communication, offering automated phone support, appointment scheduling, and customer service solutions with natural language processing capabilities.

  • Usage Based
  • From 14$
• 40
  CoSupport AI All-in-one AI solution for Customer Support

  CoSupport AI is an enterprise-grade autonomous AI platform that handles customer support inquiries with up to 99% response accuracy, offering custom AI models and unlimited user access across multiple channels.

  • Contact for Pricing
• 41
  Omilia Cloud Platform AI-powered automated service that fulfills more customer requests with a better-than-human experience.

  Omilia Cloud Platform is a Conversational AI solution designed to automate customer service, reduce fraud risk, and empower agents. It offers better-than-human understanding to engage customers and achieve over 90% task completion rate.

  • Contact for Pricing
• 42
  Plazbot The Next-Gen of Customer Services with AI

  Plazbot 2.0 is an AI-powered customer service platform that centralizes communication channels, automates processes, and enhances agent efficiency. It's designed to improve customer experience and drive sales.

  • Contact for Pricing
• 43
  Cust AI Agents for Elite Customer Success Teams

  Cust is an AI-powered customer success management (CSM) platform that enables CSMs to serve more customers, better. It leverages AI agents to enhance customer interactions and automate tasks.

  • Paid
  • From 400$
• 44
  SonicLink AI Contact Center for 24/7 Customer Engagement

  SonicLink offers AI-powered contact center solutions that engage customers 24/7 across voice calls, SMS, email, and live chat.

  • Contact for Pricing
• 45
  Web2Chat AI can now answer chats for you!

  Web2Chat is an AI-powered customer support platform that combines live chat, ticketing, a knowledge base, CRM, and a news center to enhance customer interactions and streamline support for startups.

  • Freemium
  • From 19$
• 46
  Hoory AI Your All-in-One Customer Support Platform

  Hoory AI is an AI-driven customer support platform that automates ticket resolution and delivers 24/7 multilingual support, helping businesses scale their operations.

  • Free Trial
  • From 6$
• 47
  ChatHelp AI AI-powered Business, Work, Study Assistant

  ChatHelp AI offers an all-in-one AI toolbox for businesses, work, and study. It provides a customizable AI customer support chat widget and over 100 AI tools and agents, all powered by the latest AI models, designed to save time and money.

  • Freemium
  • From 19$
• 48
  CallTrack.ai All-in-one call tracking and marketing analytics platform powered by AI

  CallTrack.ai is a comprehensive call tracking and analytics platform that combines AI-driven insights with personalized IVR messaging to help businesses optimize marketing campaigns and improve lead conversion rates.

  • Paid
  • From 50$
• 49
  Virtual Scale AI-Powered Contact Center on Autopilot

  Virtual Scale empowers businesses with AI-driven virtual teams to enhance customer engagement across multiple channels. It offers customizable AI agents and multi-channel communication.

  • Contact for Pricing
• 50
  Kustomer Unleash the power of data + AI + humans in customer service

  Kustomer is an AI-powered customer service platform that combines CRM, ticketing, and AI capabilities to provide automated, efficient customer support across all channels with a conversation-based pricing model.

  • Contact for Pricing