8x8 Platform for CX - Alternatives & Competitors

CCXAI is an AI-powered customer communication platform offering multi-channel support, real-time analytics, and automation to enhance customer engagement and operational efficiency.

• Paid
• From 15$

Intalk.io is an AI-powered customer experience platform that helps businesses drive higher revenues, improve scalability, and increase productivity through unified communication solutions.

• Contact for Pricing

Acefone is an AI-powered cloud communications platform that automates customer interactions, empowers agents, and delivers smarter customer experiences at scale through unified contact center solutions.

• Paid
• From 20$

Intermedia AI transforms business communications into intelligent insights and actions through AI-powered unified communications, contact center solutions, and productivity tools.

• Contact for Pricing

Genesys Cloud CX is an AI-powered, comprehensive contact center solution that maximizes impact across every experience and channel. It delivers personalized experiences at scale, improving customer loyalty and employee productivity.

• Paid
• From 75$

CXone Mpower is an AI platform for customer service automation that orchestrates workflows, agents, and knowledge to deliver precise and efficient customer experiences.

• Paid
• From 71$

Cytrack leverages artificial intelligence to transform customer and employee experiences through advanced omnichannel contact centre solutions, workforce optimisation, speech analytics, and CRM integration.

• Contact for Pricing

Voximplant is a comprehensive cloud communications platform that provides voice, video, messaging, and AI-powered solutions for building contact centers and communication applications with global reach and enterprise-grade security.

• Usage Based

IPscape provides AI-powered cloud contact centre and customer experience software that streamlines business communications, automates processes, and delivers personalized omnichannel interactions through intelligent workflows and diallers.

• Paid
• From 25$

Smart Communications offers a scalable cloud-based platform for enterprises to deliver personalized, AI-powered omnichannel customer conversations, optimize data collection, and ensure regulatory compliance across financial, insurance, healthcare, and other sectors.

• Contact for Pricing

Call Center Studio is an advanced AI-powered cloud contact center platform designed to streamline voice, chat, and omnichannel communications for businesses, enhancing customer experience and operational efficiency.

• Contact for Pricing

[24]7.ai provides an AI-powered omnichannel CX platform, the [24]7 Engagement Cloud, designed to enhance customer interactions and improve contact center performance.

• Contact for Pricing

CommBox is an AI-driven customer communication platform offering omnichannel engagement, automated workflows, and generative AI tools to enhance customer service and agent productivity.

• Contact for Pricing

Aircall is an AI-powered customer communications platform that unifies channels, automates tasks, and provides actionable insights for sales and customer support teams.

• Paid
• From 30$

008 Agent is an AI-powered softphone that integrates natively with your CRM, providing advanced voice features and expert-managed service.

• Paid
• From 19$

3CX is an AI-powered business phone system and contact center solution featuring integrated Agentic AI for call routing, transcription, and analytics, available through flexible deployment options at a flat annual rate without per-user pricing.

• Freemium

CloudContactAI is a marketing automation platform leveraging AI agents to enhance customer communication via email, SMS, and voice for improved engagement and sales.

• Free Trial
• From 25$

CenturionCARES is an AI-enhanced contact center platform that integrates with existing systems to streamline customer service through automation, omnichannel support, and intelligent workflows.

• Contact for Pricing

Lgorithm Solutions provides end-to-end unified communication solutions with AI-powered tools for contact centers, including predictive dialers, conversational AI chatbots, and omnichannel messaging to enhance customer experience and reduce operational costs.

• Other
• From 19$

Collab is a comprehensive contact center software solution that provides omnichannel customer service capabilities with AI integration, CRM connectivity, and data-driven insights to enhance customer experiences and employee engagement.

• Contact for Pricing

Tactful AI offers an AI-powered customer service platform that enhances customer experiences through a blend of human touch and AI innovation. It provides omnichannel support, intelligent routing, and automation to improve efficiency and customer satisfaction.

• Freemium

Vitel Global Communications delivers AI-enabled unified business phone systems with cloud VoIP, team messaging, video meetings, and robust security for scalable enterprise communication.

• Contact for Pricing

Acepeak.ai is an AI-powered cloud communication platform offering virtual phone numbers, VoIP services, messaging solutions, and advanced analytics to enhance business communication and customer engagement.

• Freemium
• From 29$

ccRobot.ai is a Customer Experience (CX) Automation solution using AI to automate client interactions, streamline business operations, and provide 24/7 support.

• Contact for Pricing

HELPX.AI revolutionizes customer service with AI-powered chatbots, offering 24/7 support, intelligent responses, and seamless integration. Enhance customer experience and streamline operations with this customizable platform.

• Freemium
• From 39$

Nixxis is an AI-powered contact center software solution that helps businesses manage inbound and outbound calls, omnichannel communications, and customer interactions through intelligent automation and analytics.

• Contact for Pricing

DC Dial offers an AI-powered cloud communication platform designed to enhance call center operations, sales outreach, and customer engagement through intelligent dialing and analytics. Optimize contact center performance with advanced features for inbound and outbound calls.

• Contact for Pricing

Elixir Cloud is an end-to-end customer communications management (CCM) platform that helps organizations deliver personalized, modern communications across preferred channels with enterprise-scale efficiency and security.

• Contact for Pricing

ClearTouch offers a comprehensive cloud-based contact center platform, leveraging AI-driven analytics, omnichannel experiences, smart workforce engagement, and advanced automations to enhance customer interactions and agent productivity.

• Usage Based

Teliqon provides cloud-based communication solutions including Cloud PBX, Bulk SMS, Virtual Phone Numbers, and CRM integration to streamline business communications and enhance customer engagement.

• Paid
• From 37$

CX Genie is an AI-powered customer support platform that enhances engagement, automates responses, and streamlines workflows. It offers solutions like AI chatbots, help desk, and ticket management to improve customer satisfaction and business growth.

• Freemium
• From 15$

Nextiva's AI-powered Unified-CXM platform delivers personalized experiences throughout the entire customer journey, unifying all customer interactions and providing real-time insights.

• Paid
• From 20$

Voiso is an AI-powered contact center platform that unifies customer interactions across multiple channels, boosting agent efficiency and delivering seamless customer experiences through intelligent automation and analytics.

• Freemium
• From 30$

Open.cx is an all-in-one AI platform for customer support, capable of solving complex issues and deploying across multiple channels with human-like empathy.

• Contact for Pricing

VCC Live is an AI-powered cloud contact center platform that enables businesses to run smarter, faster, and high-converting customer interactions through omnichannel communication and automation tools.

• Paid
• From 50$

ConvoQ AI is an advanced contact center solution that utilizes artificial intelligence to transform customer conversations into actionable insights, helping businesses improve customer service and agent performance.

• Contact for Pricing

contactSPACE is a feature-rich cloud contact centre platform that leverages intelligent outbound strategies and workflow automation to enhance customer engagement and boost operational efficiency.

• Paid
• From 105$

Monobot is an AI-powered virtual assistant platform that automates scheduling, reservations, and customer service across various industries with voice and chat capabilities, available 24/7.

• Freemium
• From 29$

Twiching provides an all-in-one cloud-based communication platform featuring AI-driven contact centers, virtual phone numbers, advanced voice and messaging services, and analytics to help businesses streamline interactions locally and globally.

• Free Trial
• From 10$

Insync is a generative AI platform that delivers consistent customer experience (CX) across Email, Chat, and Agents, driving sales and reducing costs.

• Usage Based

Sprinklr provides a unified customer experience management (Unified-CXM) platform powered by AI, designed to enhance productivity and consolidate customer interactions across marketing, customer service, social media, and insights teams.

• Contact for Pricing

Tryvium is a cloud-based AI-powered contact center platform that enhances customer support operations through intelligent routing, virtual assistants, and agent empowerment tools, delivering up to 4x ROI for businesses.

• Paid
• From 3575$

VitalPBX is a powerful, flexible, and cost-effective IP PBX system with AI capabilities for modern business communications, offering features like AI agents, voicemail transcription, and call center solutions.

• Free Trial

AiChat is a comprehensive AI-powered conversational platform that offers marketing, sales, and customer service solutions across multiple chat channels, helping businesses automate 91% of enquiries and drive 3x more sales conversion.

• Contact for Pricing

Intellicon is an AI-powered, omnichannel contact center and CRM platform that streamlines customer service, sales, and communications across multiple digital and telephony channels for businesses of all sizes.

• Contact for Pricing

Omind is an AI-driven Unified Customer Experience Management (CXM) platform designed to help businesses enhance customer engagement, drive growth, and improve operational efficiency.

• Free Trial

Synthetix delivers an AI-driven customer service platform featuring multichannel chat, intelligent knowledge bases, and virtual assistants to enhance team productivity and customer satisfaction.

• Contact for Pricing

Supsis AI is an artificial intelligence customer experience platform designed to optimize workflows by managing all communication channels on a single screen. It uses AI chatbots to handle customer inquiries, improving support and increasing potential revenue.

• Freemium

AI SOFT-MART offers AI-powered software solutions to optimize business communication, collaboration, and automation. Leverage VoIP software and smart automation tools for enhanced productivity and efficiency.

• Contact for Pricing

TTEC provides AI-powered customer experience (CX) management services and consulting, combining human talent with advanced technology to deliver seamless customer interactions across multiple industries.

• Contact for Pricing