What is Voiso?
Voiso provides a comprehensive cloud-based contact center solution that integrates artificial intelligence to enhance customer engagement across voice, messaging, SMS, and web chat channels. The platform offers AI-powered tools including predictive dialing, speech analytics, and automated workflows to optimize both inbound and outbound communication strategies.
With features like real-time call transcription, AI conversation scoring, and multilingual support, Voiso enables businesses to gain valuable insights from customer interactions while improving agent performance. The platform's no-code Flow Builder allows organizations to design custom call flows, IVR menus, and chatbot interactions without technical expertise, ensuring fast deployment and seamless integration with existing CRM systems.
Features
- AI Predictive Dialer: Automates outbound dialing based on agent availability to increase contact rates by 400%
- AI Speech Analytics: Transcribes calls, analyzes sentiment, and scores conversations in multiple languages
- Flow Builder: No-code visual tool for creating IVR menus, chatbots, and intelligent routing workflows
- Omnichannel Workspace: Unified interface for managing voice, messaging apps, SMS, and web chat communications
- Real-Time Dashboards: Customizable monitoring of 60+ performance metrics across contact center operations
Use Cases
- Optimizing outbound sales campaigns with AI-powered predictive dialing
- Enhancing customer support through intelligent routing and chatbot automation
- Managing remote contact center teams with cloud-based communication tools
- Analyzing customer conversations for quality assurance and agent training
- Streamlining omnichannel customer engagement across multiple communication channels
FAQs
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What languages does Voiso's AI Speech Analytics support?
Voiso's AI Speech Analytics supports call transcription and analysis in 10+ languages, enabling multilingual conversation intelligence. -
Does Voiso offer a free trial?
Yes, Voiso offers a 14-day free trial for all plans, allowing businesses to test the platform's features before committing. -
What CRM systems does Voiso integrate with?
Voiso integrates with popular CRM systems including Salesforce, HubSpot, and Zoho, with additional integration options available through APIs. -
Can Voiso be used for remote teams?
Yes, Voiso is a cloud-based platform designed specifically for remote contact center teams, providing global call routing and real-time monitoring capabilities. -
What security certifications does Voiso hold?
Voiso holds ISO 27001, ISO 9001, and PCI DSS certifications, with GDPR compliance and enterprise-grade security measures including end-to-end encryption.
