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What is ClearTouch?
ClearTouch delivers a robust cloud contact center solution designed to streamline and personalize customer experiences across voice, chat, email, SMS, WhatsApp, and social media channels. With unified omnichannel support, agents can seamlessly switch between communication modes while maintaining full context of customer history, accelerating response times and improving satisfaction.
AI-powered features such as voice analytics and real-time performance dashboards enable managers to gain actionable insights into customer sentiment, agent effectiveness, and emerging trends. The platform also incorporates automation for repetitive tasks, advanced list management, workforce optimization, and secure integrations with leading CRM and helpdesk systems, making it a scalable solution for diverse industries.
Features
- Omnichannel Engagement: Unified communication across voice, chat, email, SMS, WhatsApp, and social media with complete context awareness.
- AI Voice Analytics: Analyzes calls for tone, emotion, keywords, and agent performance to uncover insights and improve service quality.
- Workforce Engagement: Smart scheduling, real-time dashboards, and performance tracking to optimize agent allocation and reduce burnout.
- Automation & Integration: Automates repetitive tasks and seamlessly integrates with CRM, helpdesk, and inventory systems.
- Intelligent Reporting: Real-time, actionable dashboards and alerts to monitor trends, compliance, and team effectiveness.
- List Management Services: Advanced filtering, validation, and segmentation for targeted campaigns and improved outreach.
- API-Ready Architecture: Supports plug-and-play integration with a variety of enterprise software solutions.
- No-Contract Flexibility: Transparent pricing with no minimum commitments or upfront license fees.
Use Cases
- Managing inbound and outbound customer service operations for contact centers.
- Implementing multi-channel collections strategies for financial or debt recovery firms.
- Optimizing agent workforce in large Business Process Outsourcing (BPO) environments.
- Enhancing customer experience in banking, eCommerce, healthcare, and insurance sectors.
- Automating campaign management and outreach for marketing or sales teams.
- Ensuring regulatory compliance and data security across communication channels.
- Improving agent training and performance through real-time analytics and coaching.
FAQs
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What communication channels does ClearTouch support?
ClearTouch supports voice, chat, email, SMS, WhatsApp, and social media, enabling seamless omnichannel customer engagement. -
How does ClearTouch leverage AI for improved service quality?
AI-driven voice analytics analyze call recordings for tone, emotion, and sentiment, provide agent nudges, and detect training needs to boost overall service quality. -
Can ClearTouch integrate with existing CRM or helpdesk platforms?
Yes, ClearTouch offers plug-and-play integration for leading CRM, helpdesk, and inventory systems via its API-ready architecture. -
Do I need to commit to a contract or upfront license fees with ClearTouch?
No, ClearTouch operates on a no-contract, pay-as-you-go pricing model with no minimum commitments or upfront license fees. -
Does ClearTouch provide real-time dashboards and reporting?
ClearTouch features real-time dashboards and intelligent reporting, allowing users to track performance, trends, and compliance.
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