Insync - Unify CX across your customer touchpoints

Insync Unify CX across your customer touchpoints

What is Insync?

Insync provides a cutting-edge generative AI platform designed to unify the customer experience across multiple touchpoints, including Email, Chat, and Agents. This comprehensive solution helps businesses improve their customer journey to increase revenue and decrease support costs.

With a focus on mid-market and enterprise businesses, Insync's AI-powered solutions are built to handle rapid growth and seamlessly integrate with existing CRM, CXM, and PIM systems. The platform offers effortless implementation, requiring minimal client-side effort, and can be launched within 30 days.

Features

Intent Analysis: Advanced understanding of customer inquiries, surpassing client capabilities by 30-50%.
Intent Training: Continuous AI retraining to adapt to changing products, customer experiences, and business policies.
New Use Cases Development: Free development work to expand automation capabilities, such as user authentication and account management.
Custom AI: Superior intent understanding compared to Lex and Dialogflow.
Effortless Implementation: Simple Javascript integration.
Multi-Channel Support: Available on Chat, In-App, Voice, Whatsapp, Facebook Messenger, Text, and SMS.
Real-Time Analytics: Detailed reporting with drill-down capabilities and custom metrics.
Weekly Meetings: Regular data reviews with AI and Data Science experts.
Immediate Response Time & Quality Control: Rapid response to creative changes and mission-critical events.
Enterprise-Level Privacy and Security: Soc 2 compliance and no storage of PII.

Use Cases

Automating customer support inquiries.
Driving sales through upsell opportunities.
Guiding customers to relevant products.
Providing 24/7 sales support.
Reducing live support volume.
Freeing support agents to focus on complex issues.
Stabilizing staff planning during demand fluctuations.

FAQs

What kind of support is provided for implementation?

Insync handles the entire implementation process, including design, build, deployment, management, and optimization of the custom AI chatbot solution.
How long does it take to get Insync AI Chat up and running?

Clients effort to launch Insync AI Chat is typically under 3 hours. The whole process to launch will be finished in 30 days.
How does Insync ensure data privacy and security?

Insync is Soc 2 compliant, has passed multiple Fortune 100 penetration tests and audits, and does not store PII.
What integrations are available with Insync?

Insync is already connected with various CRM, CXM, and PIM systems, offering seamless integration regardless of the existing technology stack.
How does insync help in increasing sales?

Insync can guide your customers to the product they want using their intent instead of just keywords.