What is Inkeep?
Inkeep offers an AI-powered solution designed to enhance support experiences for both users and customer experience teams. It functions as a copilot, integrating with existing platforms to provide reliable answers and actionable insights.
The platform helps users quickly find the information they need across various content sources. For support teams, Inkeep offers tools to draft answers, summarize conversations, and even identify content gaps based on user inquiries.
Features
- Assistant for Users: Helps users find what they need across all of your content.
- Answers You Can Trust: Provides rich citations, admits when it doesn't know, and stays on topic.
- Copilot for Support Team: Add an intelligent side panel to your ticketing platform to close tickets faster.
- Draft Answers: Generate answers based on your previous tickets, Slack threads, and docs.
- Summaries & To-dos: Get a summary of the conversation so far and actionable next steps.
- Tickets into FAQs: Automatically turn resolved tickets into FAQs for your knowledge base.
- Gaps Report: Get AI summaries on where there are gaps in your docs or product.
- Thoughtful auto-replies: Have your AI agent respond to emails or live chats — only when confident!
- Intelligent support forms: Users simply describe their problem and Inkeep provides a direct answer or prefills your form.
- Ticket routing & labeling: Automatically categorize tickets, add custom labels, and route them to the correct team.
Use Cases
- Self-service support for users.
- Assisting support teams in ticketing platforms.
- Identifying content gaps in documentation.
- Generating FAQs from resolved support tickets.
- Automating ticket routing and labeling.
- Providing auto-replies to emails and live chats.
FAQs
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Can I use Inkeep as an internal Slack bot?
Yes. -
How often is content kept up to date?
Content is updated every 24 hours automatically. You can also trigger updates using GitHub Actions or webhooks. -
Can I use Inkeep with Zendesk?
Yes, Inkeep integrates with Zendesk.
