What is Feedback Navigator?
Feedback Navigator transforms raw customer feedback data into actionable insights through comprehensive analysis. The platform seamlessly integrates with popular review platforms like Trustpilot, Booking.com, and Yelp, while also supporting CSV file uploads and API connections for data input.
The system leverages advanced language models to perform detailed sentiment analysis, detect custom categories, and identify common customer requests. Users can establish automated workflows through webhooks and export analyzed data for further custom processing.
Features
- Built-in Data Sources: Integration with Trustpilot, Booking.com, and Yelp
- Custom Categories: Flexible category definition for feedback classification
- Sentiment Analysis: AI-powered sentiment extraction for overall and category-specific feedback
- Request Detection: Identification of common customer requests
- Custom Workflows: Webhook integration for automated processes
- CSV Export: One-click data export for external analysis
Use Cases
- Property management feedback analysis
- Gym customer review monitoring
- Product team feedback consolidation
- Hotel guest review evaluation
- Consulting insights generation
- Restaurant chain review management
FAQs
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How many credits are consumed per analysis?
1 credit is consumed each time a user feedback is analyzed.
