What is Kastro?
Kastro is a comprehensive customer support solution that leverages AI technology to transform how businesses handle customer inquiries. Built on ChatGPT with integrated safeguards, the platform efficiently manages repetitive questions through its knowledge base while enabling support teams to focus on conversations that require human intervention.
The platform features an AI-enhanced workspace that allows support teams to summarize conversations, expand replies, and adjust message tones. With its built-in help center functionality, typing suggestions, and automated offline responses, Kastro provides a complete suite of tools designed to optimize customer support operations while maintaining high-quality service standards.
Features
- GPT Chatbot: AI-powered support operator with built-in safeguards
- AI Workspace: Enhanced productivity tools for support teams
- Help Center: Customizable knowledge base with AI integration
- Typing Suggestions: Proactive customer assistance during query composition
- Quick Replies: Template-based responses for common questions
- Live Chat: Integrated communication platform
- Website Crawler: Automated help center content migration
- AI Offline Support: Automated responses during off-hours
Use Cases
- Customer support automation
- Knowledge base management
- Live chat customer service
- Support team productivity enhancement
- Self-service customer support
- Proactive customer assistance
FAQs
-
Can I try Kastro before purchasing?
Yes, Kastro offers a free plan that you can use to explore its features and capabilities before making a commitment. -
How are messages calculated?
Each reply sent by Kastro with length of 1,500 tokens is counted as one message. Messages sent by operators to customers aren't counted. -
Do you use ChatGPT or GPT-4?
Kastro uses gpt-3.5-turbo as default for chatbots, but GPT-4 is available at four times the normal message cost. -
Does it work on websites in languages other than English?
Yes, Kastro works on websites in languages other than English.
Related Queries
Helpful for people in the following professions
Kastro Uptime Monitor
Average Uptime
100%
Average Response Time
187.9 ms
Last 30 Days
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