Kastro - Allocate 20% of your energy to handle 80% of your support

Kastro Allocate 20% of your energy to handle 80% of your support

Freemium

From 35$

Home: https://kastro.chat

#customer service
#help desk
#Live Chat
#Support Automation
#Knowledge Base
#chat widget

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What is Kastro?

Kastro is a comprehensive customer support solution that leverages AI technology to transform how businesses handle customer inquiries. Built on ChatGPT with integrated safeguards, the platform efficiently manages repetitive questions through its knowledge base while enabling support teams to focus on conversations that require human intervention.

The platform features an AI-enhanced workspace that allows support teams to summarize conversations, expand replies, and adjust message tones. With its built-in help center functionality, typing suggestions, and automated offline responses, Kastro provides a complete suite of tools designed to optimize customer support operations while maintaining high-quality service standards.

Features

GPT Chatbot: AI-powered support operator with built-in safeguards
AI Workspace: Enhanced productivity tools for support teams
Help Center: Customizable knowledge base with AI integration
Typing Suggestions: Proactive customer assistance during query composition
Quick Replies: Template-based responses for common questions
Live Chat: Integrated communication platform
Website Crawler: Automated help center content migration
AI Offline Support: Automated responses during off-hours

Use Cases

Customer support automation
Knowledge base management
Live chat customer service
Support team productivity enhancement
Self-service customer support
Proactive customer assistance

FAQs

Can I try Kastro before purchasing?

Yes, Kastro offers a free plan that you can use to explore its features and capabilities before making a commitment.
How are messages calculated?

Each reply sent by Kastro with length of 1,500 tokens is counted as one message. Messages sent by operators to customers aren't counted.
Do you use ChatGPT or GPT-4?

Kastro uses gpt-3.5-turbo as default for chatbots, but GPT-4 is available at four times the normal message cost.
Does it work on websites in languages other than English?

Yes, Kastro works on websites in languages other than English.