Help.center - Reduce support tickets significantly with the power of AI

Help.center Reduce support tickets significantly with the power of AI

What is Help.center?

Help.center is a comprehensive knowledge base platform that leverages artificial intelligence to revolutionize customer support. The platform enables businesses to create their own branded help center (company.help.center) equipped with AI-powered search and chatbot capabilities, designed to provide instant answers to customer queries.

The solution features automatic learning capabilities, multilingual support, and seamless integration options. Users can import existing knowledge bases from platforms like Intercom, Freshdesk, or Zendesk with one click, while maintaining full control over AI responses through an intuitive dashboard. The platform also includes a shared email inbox system for managing customer conversations efficiently.

Features

AI Chatbot: Conversational support widget for websites
Automatic Learning: Self-improving AI based on content updates
One-Click Import: Easy migration from existing knowledge bases
Multilingual Support: Handles queries in multiple languages
AI Search: Intelligent search functionality for knowledge base
Customizable Responses: Option to improve AI answers
Shared Inbox: Collaborative customer conversation management
Custom Domain Support: Option to use branded domains

Use Cases

Customer self-service support
24/7 automated customer assistance
Knowledge base management
Support ticket reduction
Multi-language customer support
Website chat support
Support team collaboration

FAQs

Does Help.center work using ChatGPT?

Help.center uses OpenAI's GPT-4 model to create AI from your knowledge base. It automatically learns every help article and scans through them to generate the best answers for customers.
Can I import articles from other platforms?

Yes, you can import existing help articles from knowledge bases like Intercom, Crisp, Zendesk and Freshdesk in one click.
How can I improve the AI's answers?

You can improve AI answers by modifying help article content, reviewing reported conversations in the dashboard, and adding more information to improve accuracy instantly.
Where is the data stored?

The servers and databases are hosted by AWS located in EU region. Data may be processed outside of EU by OpenAI if you use AI features.