Deflekt.ai - Let your documents answer questions before they become tickets

Deflekt.ai Let your documents answer questions before they become tickets

Freemium

From 17$

Home: https://deflekt.ai

#ticket deflection
#Support Automation
#Knowledge Base
#documentation
#multi-channel support
#customer service

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What is Deflekt.ai?

Deflekt.ai serves as a comprehensive ticket deflection solution that transforms existing documentation into automated customer support. By leveraging AI technology, it processes and understands content from various sources including knowledge bases, SOPs, websites, and sales materials to provide instant answers to inquiries.

The platform seamlessly integrates with multiple communication channels including web chat, email, Slack, and Microsoft Teams, while maintaining the option for human escalation when needed. With a setup time of just 5 minutes, organizations can quickly implement automated support that handles routine inquiries while allowing support teams to focus on complex cases.

Features

Multi-channel Support: Integrates with web chat, email, Slack, and Microsoft Teams
Content Integration: Supports multiple document formats and web page crawling
Customization: Offers localization and brand voice matching options
Analytics: Provides conversation monitoring and improvement insights
Human Escalation: One-click transfer to human support with conversation transcript
Easy Setup: 5-minute implementation process
Vector Database: Stores chunked embeddings of documents for efficient retrieval
Multi-language Support: Handles responses in multiple languages

Use Cases

Customer Support Automation
Internal Knowledge Base Access
HR Documentation Support
Sales Information Distribution
SOP Documentation Access
Website Support Enhancement
Email Support Automation

FAQs

What counts as a deflection?

Each time Deflekt.ai sends a reply on one of your channels it is counted as a deflection.
What languages are supported?

All languages are supported. The bot performs best in the language of your content and is instructed to reply in the same language as the asked question. The UI is currently only available in English.
How many documents can I add?

Document limits vary by plan: Trial (100 documents), Grow (1,000 documents), Pro (5,000 documents), and Custom plans are available for larger needs.