What is Deflekt.ai?
Deflekt.ai serves as a comprehensive ticket deflection solution that transforms existing documentation into automated customer support. By leveraging AI technology, it processes and understands content from various sources including knowledge bases, SOPs, websites, and sales materials to provide instant answers to inquiries.
The platform seamlessly integrates with multiple communication channels including web chat, email, Slack, and Microsoft Teams, while maintaining the option for human escalation when needed. With a setup time of just 5 minutes, organizations can quickly implement automated support that handles routine inquiries while allowing support teams to focus on complex cases.
Features
- Multi-channel Support: Integrates with web chat, email, Slack, and Microsoft Teams
- Content Integration: Supports multiple document formats and web page crawling
- Customization: Offers localization and brand voice matching options
- Analytics: Provides conversation monitoring and improvement insights
- Human Escalation: One-click transfer to human support with conversation transcript
- Easy Setup: 5-minute implementation process
- Vector Database: Stores chunked embeddings of documents for efficient retrieval
- Multi-language Support: Handles responses in multiple languages
Use Cases
- Customer Support Automation
- Internal Knowledge Base Access
- HR Documentation Support
- Sales Information Distribution
- SOP Documentation Access
- Website Support Enhancement
- Email Support Automation
FAQs
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What counts as a deflection?
Each time Deflekt.ai sends a reply on one of your channels it is counted as a deflection. -
What languages are supported?
All languages are supported. The bot performs best in the language of your content and is instructed to reply in the same language as the asked question. The UI is currently only available in English. -
How many documents can I add?
Document limits vary by plan: Trial (100 documents), Grow (1,000 documents), Pro (5,000 documents), and Custom plans are available for larger needs.
