Deskflow - Co-Pilot for your employee-facing teams

Deskflow Co-Pilot for your employee-facing teams

What is Deskflow?

Deskflow's Alfred AI enhances workplace efficiency by connecting with organizational knowledge bases and operational systems. The solution automatically resolves common employee queries through natural language processing while integrating with existing HRIS and ITSM platforms to maintain workflow continuity.

By automating ticket creation, assignment, and resolution processes, the AI reduces repetitive tasks for support teams. Advanced machine learning enables human-like interactions for handling 100,000+ request types, with automatic routing of complex cases to appropriate personnel based on ticket content analysis.

Features

AI-Powered Automation: Handles repetitive help desk tasks 10X faster through intelligent workflow management
HRIS/ITSM Integration: Connects with existing HR Information Systems and IT Service Management platforms
Human-Level Communication: Provides contextual responses to over 100,000 common employee queries
Auto-Ticket Management: Creates and assigns service tickets based on request analysis

Use Cases

Automating HR policy inquiries and onboarding support
Resolving recurring IT infrastructure issues
Reducing employee service desk wait times
Optimizing internal knowledge base utilization

FAQs

How does Deskflow integrate with existing company systems?

Connects with HRIS and ITSM platforms through API integrations to access organizational knowledge bases and operational data
What types of tasks can Alfred AI perform autonomously?

Automates query resolution, ticket creation, service requests, and knowledge base updates while escalating complex issues