QueryPal Resolve - Instant Ticket Resolution for Customer Support Teams

QueryPal Resolve Instant Ticket Resolution for Customer Support Teams

Usage Based

From 499$

Home: https://querypal.com

#ticket resolution
#helpdesk integration
#Support Automation
#response generation
#Knowledge Base
#ticket deflection

Visit QueryPal Resolve

What is QueryPal Resolve?

QueryPal Resolve revolutionizes customer support operations by delivering instant, AI-powered ticket resolution capabilities directly within existing helpdesk platforms. The system seamlessly integrates with major platforms like Zendesk, Freshdesk, and Intercom, automatically generating fully referenced response drafts the moment agents open a ticket.

The platform connects with multiple enterprise tools including Notion, Google Drive, Jira, Slack, GitHub, Confluence, and ServiceNow, ensuring comprehensive access to knowledge bases and documentation for accurate response generation. This integration-first approach allows support teams to maintain their existing workflows while significantly improving response efficiency.

Features

Instant Response Generation: Automatic draft creation when tickets are opened
Multi-Platform Integration: Seamless connection with major helpdesk and enterprise tools
Smart Knowledge Base Access: Leverages existing documentation across connected platforms
Multi-Channel Support: Handles tickets across email, website, and in-product channels
Advanced Analytics: Comprehensive reporting and performance tracking

Use Cases

Customer support ticket resolution
Email support automation
Knowledge base integration
Support workflow optimization
Multi-channel customer service
Ticket deflection automation

FAQs

Will agents resist using QueryPal?

Most agents embrace QueryPal as it takes away grunt work and allows them to focus on helping customers. It acts as an empowerment tool rather than a replacement, automating repetitive tasks while allowing agents to focus on strategic, impactful work.
How long is the trial period?

The trial period lasts 3 weeks, providing enough time to integrate QueryPal into your existing helpdesk, analyze ticket data, and start seeing results.
Does Using QueryPal Require Training?

No training is required. QueryPal works within existing workflows, showing AI-powered drafts as private notes alongside customer queries, making it simple to verify and adjust if needed.
Will I Need to Replace My Existing Helpdesk?

No, QueryPal integrates directly into existing helpdesk systems like Zendesk, Freshdesk, Intercom, and Salesforce, enhancing their functionality without replacement.