Gleap - AI-first customer feedback & support platform

Gleap AI-first customer feedback & support platform

Freemium

From 39$

Home: https://gleap.io

#bug tracking
#Feedback Management
#product roadmap
#Chatbot
#Customer Engagement
#Support Automation

Visit Gleap

What is Gleap?

Gleap is a comprehensive customer support and feedback platform that combines artificial intelligence with robust customer engagement tools. At its core is Kai, a GPT-4 powered chatbot that provides 24/7 automated customer service, alongside visual bug reporting capabilities that help teams identify and resolve issues up to 10 times faster than traditional methods.

The platform integrates essential features including live chat functionality, knowledge base management, product roadmap tools, and marketing automation capabilities. With support for custom chatbots, survey creation, and targeted messaging, Gleap enables businesses to scale their customer support operations while maintaining high satisfaction levels.

Features

AI Chatbot Kai: GPT-4 powered automated customer support
Visual Bug Reporting: Technical and visual data logging for faster troubleshooting
Live Chat: Real-time customer support communication
Knowledge Base: SEO-optimized help center creation
Product Roadmap: Feature request management and user voting system
Marketing Automation: Targeted messaging and customer engagement
Custom Chatbots: No-code bot creation for scaling support
Survey Management: In-context user feedback collection

Use Cases

Customer support automation
Bug tracking and resolution
Product feedback collection
User engagement measurement
Knowledge base management
Feature request tracking
Customer communication automation
Product adoption monitoring

FAQs

How is Kai's AI chatbot service priced?

Kai's AI chatbot service is priced at approximately $0.02 per answer generated.
What is the MAU limit for different plans?

The Hobby plan includes 10,000 MAU, Team plan includes 100,000 MAU, and Enterprise plan offers custom MAU limits.
Is there a startup discount available?

Yes, eligible startups can receive a 50% discount for their first 3 years with Gleap through their startup program.
How are outreach messages billed?

Emails are charged at $2 per 1000 emails sent, while other outbound messages are included free of charge for Team & Enterprise plans.