Genesys Cloud CX - Alternatives & Competitors

Genesys Cloud CX

Paid

From 75$

Genesys Cloud CX is an AI-powered, comprehensive contact center solution that maximizes impact across every experience and channel. It delivers personalized experiences at scale, improving customer loyalty and employee productivity.

Home page: https://www.genesys.com

Customer Support

Uptime Last 30 Days

(234 ms) (99.68% uptime)

Ranked by Relevance

1
CX Genie Achieve 24/7 Customer Support Excellence with AI
CX Genie is an AI-powered customer support platform that enhances engagement, automates responses, and streamlines workflows. It offers solutions like AI chatbots, help desk, and ticket management to improve customer satisfaction and business growth.
- Freemium
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2
CXone Mpower AI Customer Service Automation
CXone Mpower is an AI platform for customer service automation that orchestrates workflows, agents, and knowledge to deliver precise and efficient customer experiences.
- Paid
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3
Goodays The Most Complete CX Solution in a World of AI
Goodays is a customer experience management platform that helps businesses optimize customer satisfaction and loyalty using AI-powered tools for feedback collection, analysis, and engagement.
- Contact for Pricing
4
Cust AI Agents for Elite Customer Success Teams
Cust is an AI-powered customer success management (CSM) platform that enables CSMs to serve more customers, better. It leverages AI agents to enhance customer interactions and automate tasks.
- Paid
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5
Octoparse CEM Leverage AI-powered Omnichannel Feedback Analysis to Uncover Customer Pain Points
Octoparse CEM is a unified platform that aggregates customer interactions from various channels and uses AI to transform feedback into actionable insights. It enables businesses to improve customer experience and drive sustainable growth.
- Contact for Pricing
6
Open.cx Enterprise AI Customer Support Ecosystem
Open.cx is an all-in-one AI platform for customer support, capable of solving complex issues and deploying across multiple channels with human-like empathy.
- Contact for Pricing
7
Nextiva Unified Customer Experience Management Platform
Nextiva's AI-powered Unified-CXM platform delivers personalized experiences throughout the entire customer journey, unifying all customer interactions and providing real-time insights.
- Paid
- From 20$
8
Botco.ai Empower Your Enterprise With GenAI Chat Cloud
Botco.ai provides a GenAI Chat Cloud platform that empowers enterprises to leverage generative AI in conversational interactions. It enables businesses to improve customer engagement, streamline workflows, and gain actionable insights.
- Contact for Pricing
9
Gauss Box Full business digitalization in a single platform.
Gauss Box is a cloud-based platform that uses AI to optimize business processes. It offers solutions for project management, DMS, CRM & Sales, Web & E-commerce, and ERP.
- Free Trial
10
Moveo.AI Turn one-way notifications into conversations with proactive GenAI agents
Moveo.AI is a CX platform that uses AI-powered agents to deliver hyper-personalized experiences at scale, driving revenue growth and enhancing product adoption.
- Free Trial
11
Genesy AI Find leads, enrich your CRM and close faster with AI Sales Agents.
Genesy AI accelerates sales by providing AI-powered lead generation, data enrichment, and automated outreach through its AI Sales Agent.
- Contact for Pricing
12
ChatGen World's Leading Hybrid Chatbot Platform
ChatGen is an AI-powered hybrid chatbot platform that enables businesses to automate conversations across multiple channels including WhatsApp, Messenger, Twitter, and Slack for sales, support, and lead generation.
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13
Symbl.ai Empathetic & adaptive AI Agents for CX that generate actionable insights, streamline interactions, and elevate customer satisfaction
Symbl.ai provides AI agents for customer experience (CX) that offer actionable insights, streamline interactions, and improve customer satisfaction. Features include intelligent voice agents, call scoring, real-time assist, and unified analytics.
- Freemium
14
Netomi Full-stack Agentic OS Built for Enterprise Customer Experience
Netomi is an AI-powered customer service platform that leverages sanctioned generative AI to automate customer support, offering both auto-pilot and co-pilot modes for enhanced customer experience across multiple channels.
- Contact for Pricing
15
Genysis Create Amazing AI Articles - Faster, Cheaper, Smarter
Genysis is an AI-powered content creation platform that generates high-quality, SEO-optimized articles across multiple industries and languages, with direct CMS integration capabilities and complete content customization options.
- Freemium
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16
DigitalGenius The AI concierge that resolves tickets, improves conversion rates, and proactively solves customer service issues
DigitalGenius is an AI-powered customer service platform that combines conversational AI, visual AI, and deep integrations to automate ecommerce customer support across multiple channels while maintaining personalized, empathetic interactions.
- Contact for Pricing
17
Cyara AI-Powered CX Assurance Platform for Flawless Customer Experiences
Cyara provides an AI-led customer experience assurance platform that helps businesses test, monitor, and optimize their contact center technology including IVRs, chatbots, and voice interactions.
- Contact for Pricing
18
Gladly The Only All-in-One AI-Powered Customer Service Platform
Gladly is an AI-powered customer service platform that centers on people, not tickets, leading to delightful experiences and revenue growth while cutting costs.
- Contact for Pricing
19
Kustomer Unleash the power of data + AI + humans in customer service
Kustomer is an AI-powered customer service platform that combines CRM, ticketing, and AI capabilities to provide automated, efficient customer support across all channels with a conversation-based pricing model.
- Contact for Pricing
20
Tryvium Reimagine the Customer Experience with AI-Powered Contact Center Solutions
Tryvium is a cloud-based AI-powered contact center platform that enhances customer support operations through intelligent routing, virtual assistants, and agent empowerment tools, delivering up to 4x ROI for businesses.
- Paid
- From 3575$
21
Omilia Cloud Platform AI-powered automated service that fulfills more customer requests with a better-than-human experience.
Omilia Cloud Platform is a Conversational AI solution designed to automate customer service, reduce fraud risk, and empower agents. It offers better-than-human understanding to engage customers and achieve over 90% task completion rate.
- Contact for Pricing
22
UXPressia Customer Experience Mapping & Management Platform
UXPressia is a collaborative platform for managing customer experience insights, offering tools for customer journey mapping, persona creation, and impact mapping.
- Freemium
- From 16$
23
Gleen AI Shopping & Support Concierge for Your Online Store
Gleen AI is an AI-powered customer support and shopping assistant platform that provides personalized assistance at scale while maintaining brand quality. It offers automated support, product recommendations, and multi-channel integration for e-commerce businesses.
- Freemium
- From 1$
24
Helpix AI Automated Customer Service and Sales Across All Channels.
Helpix AI offers automated customer service with an omnichannel approach, enhancing customer interactions with advanced AI technologies.
- Contact for Pricing
- API
25
RevSetter CustomerOS Helping customer success professionals 10x efficiency and turbo-charge results
RevSetter CustomerOS empowers customer success professionals to enhance efficiency and drive results. It offers seamless data integration, actionable insights, and customizable workflows.
- Freemium
26
Soca AI Genesist The most powerful AI agent platform
Soca AI Genesist is an enterprise-grade no-code platform for creating and managing AI agents that can handle multilingual conversations, automate workflows, and process complex tasks with advanced voice AI capabilities.
- Contact for Pricing
27
Revscale AI AI Agents for Inbound, Outbound, Support, and Marketing
Revscale AI is a comprehensive AI-powered platform that combines intelligent agents for inbound lead management, outbound sales, and customer support, creating unified customer experiences across all touchpoints.
- Contact for Pricing
28
NLX The application layer for conversational AI
NLX is a no-code platform for building and scaling voice, text, and multimodal conversational AI applications with advanced features like Voice+, Generative Journey, and real-time analytics.
- Contact for Pricing
29
Zixflow AI-Powered Platform for Smarter Business Connections
Zixflow is an all-in-one AI-powered platform that enables businesses to manage customer relationships, marketing campaigns, and automated communications across WhatsApp, RCS, SMS, and email channels.
- Freemium
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30
AI Genie Your custom AI agent to help supercharge your projects!
AI Genie is a no-code platform that enables users to create custom AI agents for project management, collaboration, and task automation without any coding knowledge.
- Freemium
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31
Velaris The Operating System for modern Customer Success
Velaris is an AI-powered customer success platform that helps teams understand customers, streamline operations, and automate manual work through analytics, success plans, collaboration tools, and automations.
- Contact for Pricing
32
DocuStack.ai Powering enterprises with AI Agents
DocuStack.ai is an enterprise-ready AI platform that provides custom-built AI agents to transform customer interactions and business workflows with no-code deployment options.
- Paid
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33
ConvoQ AI Harnessing AI to transform conversations into insights
ConvoQ AI is an advanced contact center solution that utilizes artificial intelligence to transform customer conversations into actionable insights, helping businesses improve customer service and agent performance.
- Contact for Pricing
34
AiChat Award-Winning Conversational AI Platform for Brands
AiChat is a comprehensive AI-powered conversational platform that offers marketing, sales, and customer service solutions across multiple chat channels, helping businesses automate 91% of enquiries and drive 3x more sales conversion.
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35
Roojoom AI-based Journey Orchestration Platform
Roojoom is an AI-powered platform that orchestrates personalized customer journeys across multiple channels to optimize business goals and customer experiences. It offers automated journey optimization without coding requirements.
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36
Harmonix Transform Your CRM into a User-Friendly and Productive Solution
Harmonix enhances your existing CRM or ERP system, making it more intuitive and efficient for your team. It integrates communication channels, leverages AI, and automates tasks to improve productivity.
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37
Collab Enabling digital transformation through balanced automation and human interaction
Collab is a comprehensive contact center software solution that provides omnichannel customer service capabilities with AI integration, CRM connectivity, and data-driven insights to enhance customer experiences and employee engagement.
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38
SocialHub.AI 1st AI-Native Marketing Cloud for Omni-channel Consumer Operations
SocialHub.AI is an integrated marketing cloud platform that combines CRM, CDP, and MA capabilities using AI-Agents, Cloud-Native, and Web3 technologies to enhance brand-consumer interactions across multiple channels.
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39
BotX The No-Code AI Platform to Automate and Deploy Generative AI Workflows, Chatbots, RAGs, and Multi-Agent Solutions.
BotX is a no-code AI platform that empowers businesses to automate workflows, deploy chatbots, and create generative AI solutions. Increase productivity and efficiency with AI agents trained on your data.
- Freemium
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40
GenFuse AI Automate any work with AI agents
GenFuse AI is a no-code platform for creating multi-agent AI automations. Streamline workflows, reduce costs, and scale your business without requiring any technical skills.
- Freemium
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41
CXAssist Instantly Reply to Emails Using AI
CXAssist is an AI-powered email assistant that automatically generates personalized responses based on trained data, helping businesses save time and increase customer satisfaction.
- Freemium
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42
Nexal AI Ultimate All-in-One AI Platform
Nexal AI is an all-in-one platform that combines multiple industry-leading AI models like ChatGPT, Claude, and Gemini to enhance productivity for developers, individuals, and businesses.
- Paid
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43
Sunrise AI Transform customer success with an enterprise-grade AI co-pilot
Sunrise AI is an enterprise-focused customer success platform that uses AI to boost retention, reduce churn, and optimize revenue by providing actionable insights and tailored playbooks for Customer Success Managers.
- Contact for Pricing
44
Evolv AI Drive Measurable Business Growth with AI-Powered UX Optimization
Evolv AI optimizes user experience (UX) through continuous learning and experimentation, leading to improved conversions and measurable business growth for leading brands worldwide.
- Free Trial
45
FlowGen Simplify Knowledge, Amplify Productivity
FlowGen is an AI-powered platform that unifies scattered team tools and data into a real-time knowledge hub, enhancing productivity and streamlining decision-making processes.
- Contact for Pricing
46
AIReception The First Conversational AI Voice Assistant Your Customers Deserve
AIReception is an AI-powered virtual receptionist platform that provides 24/7 customer service with human-like voice interactions, helping businesses manage calls efficiently and professionally.
- Paid
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47
GPTfy Streamline Workflows. Reduce Gruntwork. Focus on What Matters.
GPTfy is an AI-powered solution for Salesforce that enhances sales, service, and business operations through automation, voice notes logging, and intelligent data processing.
- Paid
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48
Quest AI-powered orchestration for growth and product teams
Quest is an enterprise AI platform that enables hyper-personalized customer journeys through real-time personalization, helping businesses drive engagement, retention, and revenue.
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49
Cognosys Simplify your workflows with AI
Streamline and automate your tasks with Cognosys AI Agents for improved productivity and strategic focus.
- Free Trial
50
CoSupport AI All-in-one AI solution for Customer Support
CoSupport AI is an enterprise-grade autonomous AI platform that handles customer support inquiries with up to 99% response accuracy, offering custom AI models and unlimited user access across multiple channels.
- Contact for Pricing