Gladly - The Only All-in-One AI-Powered Customer Service Platform

Gladly The Only All-in-One AI-Powered Customer Service Platform

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#customer service
#Customer Experience
#Support Hero
#Personalization
#contact center
#unified communications

What is Gladly?

Gladly is a comprehensive, AI-powered customer service platform designed to improve customer experiences and streamline support operations. Unlike traditional ticketing systems, Gladly focuses on building continuous conversations with customers across all channels, treating each interaction as part of a lifelong relationship.

By unifying all communication channels—voice, email, SMS, live chat, and social media—into a single view, Gladly eliminates silos and ensures that support agents have a complete understanding of each customer's history and needs. This customer-centric approach, combined with powerful AI capabilities, enhances efficiency, boosts revenue, and increases customer satisfaction.

Features

People Match®: Intelligently routes customers to the best-suited agent based on various factors.
Customer Profile: Provides a comprehensive view of each customer's history and interactions.
Conversation Timeline: Displays all customer interactions across all channels in a single, chronological view.
Answers: AI-powered knowledge base that provides agents with quick answers to customer inquiries.
Task Management: Streamlines workflows and ensures efficient handling of customer requests.
All Channels Built-in: Seamlessly integrates voice, email, SMS, live chat, and social media.
Insights: Offers real-time data and analytics to monitor performance and identify areas for improvement.
Personalized Self-Service: Empowers customers to find answers and resolve issues independently.
Payments: Facilitate transactions directly within the platform.

Use Cases

Improving customer satisfaction by providing personalized and efficient support.
Increasing agent productivity by centralizing communication and automating tasks.
Reducing operational costs by streamlining workflows and eliminating redundant tasks.
Boosting revenue by converting customer loyalty into sales.
Enhancing self-service options for customers.
Gaining real-time insights into customer service performance.
Integrating with popular platforms like Shopify, Medallia, and Klaviyo.

FAQs

What is Radically Personal customer service?

It means customer service centring on people, not tickets, that leads to delightful experiences and revenue growth.
What is Gladly Connect Live?

Gladly Connect Live is an event where visionaries join to rewrite the rules of Customer Experience(CX) with AI innovation.