TheLoops favicon

TheLoops
AI Agents for The Next Era of CX Operations

TheLoops
Contact for Pricing

Home: https://theloops.io

Social:
Visit TheLoops

What is TheLoops?

TheLoops is a platform that builds AI agents for customer experience (CX) operations. It empowers support teams to resolve complex cases faster and more consistently, directly impacting the bottom line.

The platform provides actionable intelligence derived from every customer interaction, giving instant insights into case trends, customer sentiment and much more. TheLoops helps businesses achieve significant productivity gains, boost agent efficiency, and improve customer experience through features like AI-powered Copilot, AutoQA, Predictive CSAT, Intelligent Routing, and Knowledge Generation.

Features

  • AI Agent Copilot: Amplifies agent expertise within their workspaces to resolve cases faster.
  • AutoQA: AI agent that helps Support Managers monitor, guide, and elevate performance of human agents.
  • Predictive CSAT: Provides real-time insights into customer sentiment.
  • Intelligent Routing: Automates case tagging and routing to the right agents.
  • Knowledge Generation: Creates drafts and articles automatically with each case closing.
  • Escalation Prediction: Predicts and helps prevent customer support escalations.
  • Proactive Backlog Management: AI-powered prioritization of support tickets.
  • Product Feedback Analysis: Aligns customer needs with product development.
  • Topic Trend Analysis: Identifies patterns and improves support outcomes.

Use Cases

  • Automating quality assurance for support teams.
  • Predicting customer satisfaction and identifying at-risk customers.
  • Optimizing support ticket routing and prioritization.
  • Generating and maintaining a knowledge base.
  • Analyzing product feedback to improve product development.
  • Identifying trends in customer support issues.
  • Improving agent efficiency and productivity.
  • Reducing support costs.

FAQs

  • How many Support agents should I have to start?
    We recommend 25-30 Support agents as the baseline.
  • How many Integrations are required to start?
    You can start predicting with as little as 3 integrations–although many customers connect more to surface more insights.
  • Do you replace Customer Success tools?
    We are not a replacement for Customer Success tools. Our AI does integrate with them to help you predict churn+more.
  • How do you define CX?
    At TheLoops, we believe CX is a team sport, impacted by the following: Support, Success, Product and Engineering.

Related Queries

Helpful for people in the following professions

Related Tools:

View all Alternatives

Blogs:

  • Best AI Tools For Startups

    Best AI Tools For Startups

    we've compiled a straightforward list of user-friendly AI tools designed to give startups a boost. Discover practical solutions to streamline everyday tasks, enhance productivity, and gain valuable insights without the need for a tech expert. Learn where and how these tools can be applied in your startup journey, from automating repetitive tasks to unlocking powerful data analysis. Join us as we explore the features that make these AI tools accessible and beneficial for startups in various industries. Elevate your business with technology that works for you!

  • Best AI tools for Product Photography

    Best AI tools for Product Photography

    Explore top AI tools that can elevate your product photography, helping you enhance images, streamline workflows, and create professional visuals with ease.

Didn't find tool you were looking for?

Be as detailed as possible for better results