TheLoops - AI Agents for The Next Era of CX Operations

TheLoops AI Agents for The Next Era of CX Operations

What is TheLoops?

TheLoops is a platform that builds AI agents for customer experience (CX) operations. It empowers support teams to resolve complex cases faster and more consistently, directly impacting the bottom line.

The platform provides actionable intelligence derived from every customer interaction, giving instant insights into case trends, customer sentiment and much more. TheLoops helps businesses achieve significant productivity gains, boost agent efficiency, and improve customer experience through features like AI-powered Copilot, AutoQA, Predictive CSAT, Intelligent Routing, and Knowledge Generation.

Features

AI Agent Copilot: Amplifies agent expertise within their workspaces to resolve cases faster.
AutoQA: AI agent that helps Support Managers monitor, guide, and elevate performance of human agents.
Predictive CSAT: Provides real-time insights into customer sentiment.
Intelligent Routing: Automates case tagging and routing to the right agents.
Knowledge Generation: Creates drafts and articles automatically with each case closing.
Escalation Prediction: Predicts and helps prevent customer support escalations.
Proactive Backlog Management: AI-powered prioritization of support tickets.
Product Feedback Analysis: Aligns customer needs with product development.
Topic Trend Analysis: Identifies patterns and improves support outcomes.

Use Cases

Automating quality assurance for support teams.
Predicting customer satisfaction and identifying at-risk customers.
Optimizing support ticket routing and prioritization.
Generating and maintaining a knowledge base.
Analyzing product feedback to improve product development.
Identifying trends in customer support issues.
Improving agent efficiency and productivity.
Reducing support costs.

FAQs

How many Support agents should I have to start?

We recommend 25-30 Support agents as the baseline.
How many Integrations are required to start?

You can start predicting with as little as 3 integrations–although many customers connect more to surface more insights.
Do you replace Customer Success tools?

We are not a replacement for Customer Success tools. Our AI does integrate with them to help you predict churn+more.
How do you define CX?

At TheLoops, we believe CX is a team sport, impacted by the following: Support, Success, Product and Engineering.