What is Velaris?
Velaris is a comprehensive customer success platform that combines AI-powered analytics with robust automation capabilities. The platform integrates customer information from multiple systems into a single, intuitive interface, providing a 360-degree view of accounts and enabling teams to measure customer health across various lifecycle stages.
The platform features an industry-first drag-and-drop automation builder, sentiment analysis through natural language processing, and collaborative tools including success plans and customer portals. With built-in project management capabilities and customizable dashboards, Velaris empowers customer success teams to deliver enhanced customer experiences while significantly reducing manual work.
Features
- 360° Customer View: Complete customer data integration from all systems
- AI-Powered Sentiment Analysis: Cross-channel insights through NLP
- Automation Builder: Drag-and-drop interface for workflow automation
- Health Scoring: Flexible scoring for accounts, products, and users
- Success Plans: Outcome tracking and progress monitoring
- Customer Portal: In-app collaboration through Connect
- Campaign Management: Customizable email communication tools
- Custom Dashboards: Real-time insights and comprehensive reporting
Use Cases
- Customer onboarding management
- Customer health monitoring
- Automated task management
- Customer communication automation
- Performance reporting and analytics
- Customer feedback collection
- Cross-team collaboration
- Customer success planning
FAQs
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How long does implementation take?
Implementation takes weeks, not months, with no coding required from your technical team. Velaris provides a done-for-you setup with their own team of engineers. -
What kind of support is included?
Velaris provides complimentary consultancy, tailored training, and dedicated implementation support as part of their service package. -
What systems does Velaris integrate with?
Velaris integrates with multiple business systems and can customize integrations based on specific needs.
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