UXPressia - Customer Experience Mapping & Management Platform

UXPressia Customer Experience Mapping & Management Platform

Freemium

From 16$

Home: https://uxpressia.com

#Customer Journey
#user persona
#impact map
#Collaboration
#CX
#UX

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What is UXPressia?

UXPressia offers a comprehensive platform for managing the customer experience, covering all stages from ideation to delivery. It centralizes customer journey maps, personas, and other CX assets, providing a single source of truth for all stakeholders.

The platform facilitates collaboration among teams, allowing for real-time and asynchronous work on journey maps and personas from any location. UXPressia helps businesses standardize their journey mapping processes and create visually appealing, designer-quality maps for effective communication and presentation.

Features

Customer Journey Maps: Build, share, and collaborate on customer journey maps.
Personas: Create, edit, and manage customer personas.
Impact Maps: Develop impact maps to align business goals with user needs.
AI Personas: Generate personas using artificial intelligence.
AI Journey Mapping: Create maps using artificial intelligence.
CX Chunks: Organize research insights and connect problems, solutions, and ideas with journeys.
Templates Library: Access a wide range of pre-built templates for various scenarios.
Real-time Data Integration: Integrate with web analytics and voice of the customer tools.
Team Collaboration: Collaborate in real-time and asynchronously.
Branding: Customize maps, personas, and exports to match your branding.

Use Cases

Improving customer communication and satisfaction.
Identifying service gaps in customer journeys.
Ideating and running digital projects.
Standardizing customer journey mapping processes.
Centralizing customer experience assets.
Aligning teams around customer needs.
Presenting customer insights to stakeholders.

FAQs

Can I change my billing plan or cancel?

Yes, you can change or cancel your plan at any time.
What form of payment do you accept?

The content does not specify accepted payment forms.
What is the billing currency?

The billing currency is US dollars.
What file formats are available when exporting maps and personas?

Maps and personas can be exported in PNG, PDF, CSV, and PPTX formats (availability varies by plan).
Do I need to buy a subscription to try UXPressia?

No, UXPressia offers a free plan to get started.