Symbl.ai favicon
Symbl.ai Empathetic & adaptive AI Agents for CX that generate actionable insights, streamline interactions, and elevate customer satisfaction

What is Symbl.ai?

Symbl.ai offers a comprehensive platform for enhancing customer experience (CX) through advanced AI agents. These agents are designed to be empathetic and adaptive, providing valuable insights and streamlining interactions to boost overall satisfaction.

The platform provides a range of solutions, including intelligent voice agents that understand context, AI-powered call scoring for performance evaluation, and real-time assistance to guide agents. It also features unified analytics, enabling businesses to monitor key metrics and gain actionable insights from conversational data.

Features

  • Intelligent Voice Agents: Understand context and drive actions for a competitive edge.
  • Call Scoring: Gen-AI powered, low-code API to evaluate participant performance and call quality at scale.
  • Real-Time Assist: Dynamic and context-sensitive guidance to help agents stay on track.
  • Unified Analytics: Unlock Actionable Insights to Boost Business Performance.
  • Live Sentiment Analysis: Analyze and measure a speaker’s expressed feeling or enthusiasm about a specific topic.
  • Real time alerts for Compliance: Receive real-time alerts on any gaps in adherence to compliance policy or regulations during conversations.

Use Cases

  • 24/7 Customer Support
  • Automated Call Scoring
  • Real-Time Agent Assistance
  • Unified Customer Experience Analytics
  • Call Center Workflow Automation
  • Agent Training and Coaching
  • Compliance Monitoring

FAQs

  • What are the different pricing plans offered by Symbl.ai?
    Symbl.ai offers Free, PayG (Pay-as-you-go), and Enterprise pricing plans. The Free plan includes limited usage of audio/video minutes, text words, and call score criteria. PayG offers metered usage, and Enterprise offers custom pricing and features for high-volume usage.

Related Queries

Helpful for people in the following professions

Featured Tools

Join Our Newsletter

Stay updated with the latest AI tools, news, and offers by subscribing to our weekly newsletter.

Related Tools:

Didn't find tool you were looking for?

Be as detailed as possible for better results
EliteAi.tools logo

Elite AI Tools

EliteAi.tools is the premier AI tools directory, exclusively featuring high-quality, useful, and thoroughly tested tools. Discover the perfect AI tool for your task using our AI-powered search engine.

Subscribe to our newsletter

Subscribe to our weekly newsletter and stay updated with the latest high-quality AI tools delivered straight to your inbox.

© 2025 EliteAi.tools. All Rights Reserved.