What is livepro?
Livepro is a premium knowledge management solution built specifically for contact centers, leveraging artificial intelligence to deliver consistent and accurate answers. The platform serves as a single source of truth, connecting to existing tools and knowledge bases to provide agents with approved, up-to-date information through a simple interface.
With features like AI-assisted search, customizable workflows, and extensive reporting, livepro helps organizations reduce training time, improve compliance, and enhance customer interactions. The system integrates seamlessly with various customer service applications and offers flexible implementation options to suit different business environments.
Features
- AI-Assisted Search: Delivers human-like search experience with accurate answer retrieval
- Knowledge Management: Centralized platform for creating, managing, and distributing approved content
- Integration Capabilities: Connects with existing customer service and collaboration applications
- Customizable Workflows: Flexible processes for knowledge authoring, review, and approval
- Comprehensive Analytics: Extensive reporting suite with customizable dashboards and insights
Use Cases
- Contact center agent support and training
- Customer self-service solutions
- Compliance management in regulated industries
- Knowledge base management for customer service departments
- Performance tracking and analytics for contact centers
FAQs
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What implementation options are available?
Livepro offers flexible implementation packages including guided implementation with training, self-guided options, and expert assistance with knowledge authoring to suit different business needs. -
Can the system integrate with existing business applications?
Yes, livepro integrates with various customer service and collaboration applications through APIs and offers single sign-on capabilities for seamless connectivity. -
Are there storage limits for knowledge content?
Premium and Enterprise plans offer unlimited storage, while Flex plans include generous storage limits to accommodate growing knowledge bases. -
How does livepro handle user permissions and access control?
The platform provides role-based permissions that can be customized to control what users can view and edit, ensuring sensitive information remains secure. -
What kind of support is included with the platform?
Livepro includes phone, email, and online support from qualified consultants, along with help articles, webinars, and access to an online knowledge community.
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livepro Uptime Monitor
Average Uptime
82.29%
Average Response Time
3654.25 ms
