What is C2Perform?

C2Perform unifies essential functions for contact center and back office operations, delivering a robust platform that enhances team effectiveness and customer satisfaction. Leveraging AI technology, it automates and streamlines processes across coaching, quality assurance, knowledge management, learning, and employee engagement, connecting these traditionally siloed systems into a seamless, cost-effective suite. The platform is tailored for various professional roles—operations leaders, quality and knowledge managers, L&D professionals, IT, and team leaders—ensuring operational consistency, improved performance, and reduced turnover.

With advanced features such as AI-enhanced coaching summaries, AI-assisted content creation, predictive and natural language search, and actionable analytics, C2Perform empowers organizations to move beyond spreadsheets and manual processes. It centralizes management, fosters collaboration, supports compliance, and unlocks real-time insights to help teams thrive in dynamic, customer-focused environments. Outstanding support and scalable integrations complete the solution—making operational excellence routine.

Features

AI-Enhanced Coaching Summaries: Automates synthesis of coaching sessions and performance insights.
AI-Assisted Content Creation: Streamlines creation and revision of knowledge base articles.
Predictive & Natural Language Search: Delivers fast, relevant content discovery.
Dynamic Coaching: Personalized, tracked action plans and analytics dashboard.
Connected Quality Assurance: Customizable evaluations, transparent feedback, and video feedback tools.
Integrated Learning Management: Instructor-led, eLearning, and hybrid course support with robust analytics.
Communications Hub: Multi-channel messaging, polling, and team engagement tools.
Powerful Engagement Tools: Badges, leaderboards, and online rewards store to motivate teams.
Streamlined Talent Management: Performance dashboards, KPI tracking, attendance and retention tools.
Scalable Integrations: Connects with CRM, WFM, CCaaS, and third-party platforms.

Use Cases

Automating and analyzing employee coaching sessions in contact centers.
Enhancing knowledge management with AI-powered content creation and discovery.
Improving quality assurance with real-time feedback and transparent evaluation.
Delivering consistent training across distributed teams with advanced LMS features.
Boosting employee engagement and motivation via integrated recognition, contests, and rewards.
Simplifying talent management including performance tracking, attendance, and retention.
Centralizing communications, notifications, and employee updates for distributed workforces.
Streamlining organization-wide compliance and certification processes.
Replacing spreadsheet-based workflows with unified, secure platform operations.

FAQs

Can we switch between C2Perform plans if our needs change?

Yes, switching between plans is straightforward and can be managed by contacting the support team.
How does the annual subscription plan work?

Fees are billed for twelve months in advance, and renew automatically on the subscription anniversary each year.
Is it possible to add more users during an annual plan?

Yes, users can be added by notifying the billing team, and costs are prorated accordingly.
Are there hidden fees associated with C2Perform?

All costs are disclosed upfront, with certain features available for additional charges depending on the chosen tier.
What type of support is included with C2Perform?

Support includes dedicated implementation assistance, access via phone, email, and ticketing, and ongoing customer service.