What is Helpjuice?

Helpjuice is a comprehensive knowledge base software solution designed to centralize information and improve both customer support and internal team efficiency. The platform leverages AI to enhance search capabilities, content suggestions, and overall knowledge management.

With Helpjuice, organizations can create a single source of truth for all their documentation, including help docs, standard operating procedures, and onboarding materials. The software integrates with popular tools, offers multi-language support, and provides detailed analytics to track performance and identify areas for improvement.

Features

AI Search: Enables users to find information quickly and accurately.
Customizable Themes: Allows businesses to create a branded knowledge base experience.
Advanced Analytics: Provides insights into knowledge base usage and performance.
Multi-Language Support: Supports over 50 languages for global teams and customers.
Seamless Integrations: Connects with popular tools like Salesforce, Slack, and Zendesk.
Powerful Editor: Offers WYSIWYG & Markdown support and version control for easy content creation.
AI Chatbot (Swifty): Automates support and provides instant answers to user queries.
User Access Control: Configures accessibility for specific users or groups.
Step-by-Step Tutorial Creator: Creates and manages tutorials.
AI-Enabled Powered Editor: Editor powered with AI

Use Cases

Centralizing company knowledge
Reducing customer support tickets
Streamlining employee onboarding
Improving self-service support
Creating product documentation
Building standard operating procedures (SOPs)
Managing help documentation

FAQs

Can I talk to someone or schedule a demo?

Yes, you can schedule a demo with us. We'd love to show you around and answer any questions you may have. You can schedule a demo by clicking the "Book a Demo" button on our website or by contacting our sales team directly. If you have any questions or need assistance, you can also reach out to our customer support team, who will be happy to help you.
How do you define an author?

An author is a user who has the ability to create, edit, and publish articles in your knowledge base. Authors can be assigned different roles and permissions depending on their level of access and responsibility. For example, you may have authors who are responsible for creating and editing content, while others may have the ability to review and approve articles before they are published. You can define authors in your knowledge base by creating user accounts and assigning them the appropriate roles and permissions.
What do you mean by "knowledge base"?

A knowledge base is a centralized repository of information that contains articles, guides, tutorials, and other resources that help users find answers to their questions and solve problems. Knowledge bases are typically organized by topic or category and can be accessed online through a website or application. They are commonly used by companies, organizations, and educational institutions to provide self-service support to their customers, employees, or students. Knowledge bases can be used to store a wide range of information, including product documentation, troubleshooting guides, frequently asked questions (FAQs), and best practices. They can also be used to provide training materials, onboarding resources, and other types of content that help users learn and succeed.
Do you have SSO (Single Sign-On) capabilities?

Yes, we offer Single Sign-On (SSO) capabilitie. SSO allows users to log in to your knowledge base using their existing credentials from another system, such as your company's intranet or identity provider. This can help streamline the login process for users and improve security by reducing the number of passwords they need to remember. If you are interested in enabling SSO for your knowledge base, please contact our sales team for more information.
What is your cancellation policy?

In general, you can cancel your subscription at any time, and your account will remain active until the end of your current billing cycle. If you cancel your subscription, you will not be charged for the next billing period, and your account will be downgraded to the free plan. If you have any questions about our cancellation policy or need assistance with canceling your subscription, you can contact our customer support team for help.