HelpHub - Remarkably relevant in-product help with AI-powered assistance

HelpHub Remarkably relevant in-product help with AI-powered assistance

What is HelpHub?

HelpHub is a sophisticated AI-powered help platform that revolutionizes how companies deliver in-product assistance to their users. It features semantic search capabilities that connect user queries to relevant results based on concepts rather than just keywords, ensuring users find the information they need even when using different terminology.

The platform combines AI-guided nudges, personalized content suggestions, and intelligent support features including searchable video transcripts, targeted content delivery, and comprehensive analytics. With features like co-browsing, behavioral targeting, and hallucination management, HelpHub provides a complete solution for both product teams and customer support professionals.

Features

Semantic Search: Automagically connects queries to conceptually similar results
Video Search: Searchable video transcripts with relevant clip identification
Personalized Content: Page and audience targeting based on user behavior
Analytics Dashboard: Track user engagement and identify content gaps
AI-Guided Nudges: Proactive help suggestions and user guidance
Co-browsing: Interactive guidance capabilities beyond text support
Content Integration: Multiple source integration with hallucination management

Use Cases

Product onboarding
Customer support automation
User guidance and training
Feature announcement and communication
User feedback collection
Knowledge base management
Support ticket deflection

FAQs

What security certifications does HelpHub have?

HelpHub is SOC 2 Type II certified with three certifications (security, privacy, and availability), GDPR ready, and HIPAA compliant.
What types of content can be integrated into HelpHub?

HelpHub can integrate multiple content sources including documentation pages, videos with transcripts, and public sites.
Does HelpHub support multiple languages?

Yes, HelpHub offers multi-language support in their Growth and Enterprise plans.