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What is HelpHub?
HelpHub is a sophisticated AI-powered help platform that revolutionizes how companies deliver in-product assistance to their users. It features semantic search capabilities that connect user queries to relevant results based on concepts rather than just keywords, ensuring users find the information they need even when using different terminology.
The platform combines AI-guided nudges, personalized content suggestions, and intelligent support features including searchable video transcripts, targeted content delivery, and comprehensive analytics. With features like co-browsing, behavioral targeting, and hallucination management, HelpHub provides a complete solution for both product teams and customer support professionals.
Features
- Semantic Search: Automagically connects queries to conceptually similar results
- Video Search: Searchable video transcripts with relevant clip identification
- Personalized Content: Page and audience targeting based on user behavior
- Analytics Dashboard: Track user engagement and identify content gaps
- AI-Guided Nudges: Proactive help suggestions and user guidance
- Co-browsing: Interactive guidance capabilities beyond text support
- Content Integration: Multiple source integration with hallucination management
Use Cases
- Product onboarding
- Customer support automation
- User guidance and training
- Feature announcement and communication
- User feedback collection
- Knowledge base management
- Support ticket deflection
FAQs
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What security certifications does HelpHub have?
HelpHub is SOC 2 Type II certified with three certifications (security, privacy, and availability), GDPR ready, and HIPAA compliant. -
What types of content can be integrated into HelpHub?
HelpHub can integrate multiple content sources including documentation pages, videos with transcripts, and public sites. -
Does HelpHub support multiple languages?
Yes, HelpHub offers multi-language support in their Growth and Enterprise plans.
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