What is Viva AI?
Viva AI provides a complete dental practice automation solution that transforms how dental offices manage patient interactions. The platform uses advanced artificial intelligence to automate the entire patient intake workflow across multiple communication channels including voice calls, SMS/text messaging, webchat, and email.
The system handles inbound calls with natural language understanding of complex dental terminology, manages outbound recall calls, processes payments securely, and provides practice analytics through an AI-powered office manager feature. Unlike basic call answering services, Viva AI offers full integration with practice management systems for direct schedule updates and comprehensive patient data management.
Features
- AI Voice Receptionist: Handles multiple simultaneous calls 24/7 with understanding of complex dental terminology and emergency protocols
- Smart Outbound Calls: Automatically calls patients for recall appointments, confirmations, and reactivation without manual intervention
- Practice Optimizer: AI office manager that provides instant answers to practice questions from data analysis
- Text & Webchat Automation: Instantly responds to SMS and website chat inquiries with automated answers to common questions
- Email Automation: Reads, categorizes, and drafts responses to patient emails automatically
- Payment Collection: Securely collects outstanding balances through payment links via text or credit card processing over phone
- Direct PMS Integration: Full integration with practice management systems for schedule updates and data synchronization
- HIPAA Compliance: SOC 2 Type II certified with Business Associate Agreements and encrypted patient data
Use Cases
- Automating patient appointment scheduling and rescheduling
- Handling after-hours patient calls and inquiries
- Managing patient recall and reactivation campaigns
- Processing patient payments and outstanding balances
- Responding to common patient questions via multiple channels
- Analyzing practice performance and patient data
- Managing patient intake forms and digital paperwork
- Handling emergency dental calls with appropriate protocols
FAQs
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How does Viva AI handle complex medical questions or difficult patient situations?
If Viva AI encounters a complex medical question or an irate patient, it can intelligently transfer the call to a specific staff member or take a detailed message marked 'Urgent' for the dental team to address. -
What types of practice management systems does Viva AI integrate with?
Viva AI integrates seamlessly with major dental practice management software systems, though specific compatibility should be confirmed for individual practice needs. -
How are credits used within the Viva AI platform?
Credits are consumed based on usage: 10 credits per minute for answering calls with AI, 5 credits per message for answering messages with AI, and 1 credit per question for Practice Optimizer queries.
