What is Arini?
Arini serves as an advanced AI receptionist specifically designed for dental practices, handling over 10,000 calls daily across the US and Canada. The system manages appointment scheduling, patient communications, and emergency bookings through both voice calls and text messages, operating 24/7 to ensure no patient call goes unanswered.
The platform integrates seamlessly with existing dental practice management software and phone systems, offering features like block scheduling, staggered appointments, and customizable call flows. Arini has demonstrated significant impact for dental practices, helping increase revenue through improved call handling and reduced operational costs.
Features
- OmniChannel Communication: Handles both calls and text messages
- 24/7 Availability: Continuous patient communication support
- Automated Scheduling: Advanced booking logic with block and staggered appointments
- Practice Management Integration: One-click integration with existing software
- Customizable Call Flow: Configurable communication patterns and responses
- Real-time Notifications: Instant updates on bookings and patient interactions
- HIPAA Compliant: Secure handling of patient information
- Analytics Dashboard: Track key metrics and performance
Use Cases
- Appointment scheduling and management
- Emergency appointment handling
- After-hours patient communication
- New patient registration
- Schedule modifications and cancellations
- Patient inquiry handling
- Insurance verification
- Special offer communication
FAQs
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How does Arini's implementation process work?
The implementation process involves integration with practice management software, customization of scheduling rules and call flow by an Implementation Engineer, testing of the custom instance, and finally going live with real patient calls under monitoring. -
Is Arini compatible with my practice management software and phone system?
Yes, Arini integrates with most dental practice management software (including OpenDental, EagleSoft, Denticon) and phone providers (such as Weave, Mango, GoTo, Jive, RevenueWealth PBX, Telco). -
How secure is Arini's technology?
Arini is 100% HIPAA compliant, uses strong encryption protocols, follows least privilege principles, and has strict role-based permissions for data access. A Trust Center continuously monitors compliance.
