CoSupport AI
What is HelpWire?
HelpWire is an advanced remote desktop solution that enables users to provide and receive secure remote support for Windows, macOS, and Linux systems. With an intuitive, straightforward interface, HelpWire allows operators to initiate and manage remote sessions with minimal setup, requiring no complex configurations on the client side. Users benefit from features such as unattended remote access, multi-monitor support, direct file transfers, and robust security enabled by TLS/SSL encryption and peer-to-peer connections.
Ideal for IT professionals, MSPs, and businesses of any size, HelpWire eliminates the need for costly on-site visits, allowing for seamless remote troubleshooting, software installation, and client management. Operators can handle multiple customer workstations simultaneously, while clients only need to run a lightweight app and grant access, making the experience frictionless and highly secure.
Features
- Swift Setup: Rapid initiation and connection without lengthy setup or adjustments.
- Unattended Remote Access: Connect to remote workstations even when users are unavailable.
- File Transfer: Drag-and-drop files directly between devices during sessions.
- Multi-monitor Support: Seamless switching and management for computers with multiple monitors.
- Zero Configuration Client: Clients only need to run the app, with no firewall or VPN adjustments.
- Unlimited Devices: Connect from and to unlimited computers, with unlimited team members.
- Session Management Dashboard: Monitor sessions, chat, and connection logs in a unified interface.
- End-to-End Encryption: TLS/SSL encryption and direct peer-to-peer connections for high security.
- Flexible Team Seats: Free addition of new IT operators without extra costs.
- Cross-Platform Compatibility: Native apps for Windows, macOS, and Linux systems.
Use Cases
- Providing real-time IT support to remote employees or clients.
- Managing and troubleshooting multiple client desktops for managed service providers.
- Offering technical assistance to customers in education, healthcare, or government.
- Supporting software installations and updates without on-site visits.
- Assisting users with device setup, diagnostics, and file transfers remotely.
- Facilitating remote work by securely accessing workstations from anywhere.
- Delivering help desk services for organizations with distributed teams.
- Running remote training or onboarding sessions with screen sharing and control.
FAQs
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Why is HelpWire free?
HelpWire is free to help gain traction and gather feedback. It is supported by its parent company and will remain free on the Standard plan with notice before any pricing changes. -
How can I start using HelpWire?
HelpWire can be used immediately by downloading the appropriate version for your operating system or registering for a free account. -
Can I use HelpWire without creating an account?
Yes, you can use a streamlined version of HelpWire for on-demand remote connections without registering. -
How secure is HelpWire?
HelpWire ensures secure connections with Auth0 authentication and end-to-end TLS/SSL encryption, using direct peer-to-peer connections whenever possible. -
Does HelpWire support mobile devices?
Currently, HelpWire does not support mobile devices, but this is planned for future releases.
Helpful for people in the following professions
HelpWire Uptime Monitor
Average Uptime
99.48%
Average Response Time
639.25 ms
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