What is Zoko?
Zoko is a comprehensive WhatsApp automation platform specifically built for Shopify stores, transforming WhatsApp into a primary revenue channel. It integrates seamlessly with Shopify to sync product catalogs, allowing businesses to sell directly within WhatsApp conversations. The platform offers advanced automation tools, including bulk broadcasts with high engagement rates, customizable flow builders for multi-step workflows, and AI-powered agents to handle repetitive tasks like order tracking and customer inquiries.
As an Official Meta Business Partner, Zoko provides trusted solutions for WhatsApp, Facebook, and Instagram, helping businesses qualify for verified status. It includes features such as chat widgets, customer segmentation, detailed analytics, and API integrations, making it suitable for e-commerce brands looking to enhance customer engagement and drive repeat revenue through personalized, real-time communication on WhatsApp.
Features
- WhatsApp Catalog: Sync Shopify store catalog with WhatsApp to sell products directly inside conversations
- WhatsApp Broadcasts: Send personalized bulk messages with 500% better open rates than email
- Flow Builder: Advanced automation tool for creating multi-step workflows connecting with Shopify and other apps
- AI Agents: Automate repetitive tasks like FAQs and order tracking with trained AI agents
- Customer Support: Provide instant, automated support on WhatsApp to meet customer expectations
- Detailed Analytics: Track performance and engagement metrics for WhatsApp campaigns
- API & Webhooks: Integrate with other systems for extended functionality and automation
Use Cases
- Selling products directly through WhatsApp by syncing Shopify catalogs
- Sending personalized bulk broadcasts to engage customers and drive sales
- Automating order confirmations, reviews collection, and COD reconfirmations
- Providing 24/7 customer support with AI agents handling FAQs and order tracking
- Building custom workflows for e-commerce automation like abandoned cart recovery
- Segmenting customers and targeting them with tailored messages on WhatsApp
- Integrating with apps like judge.me for reviews and other third-party services
FAQs
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What are conversations in Zoko's pricing?
Conversations are 24-hour increments or sessions that start when the first business message is delivered, initiated by the business or as a reply within 24 hours of a user message. -
How do steps work in Zoko flows?
Each action in a flow counts as one step, such as receiving an order or sending a message, with 500K free steps included monthly and excess charges applied beyond that. -
Can I use my existing WhatsApp number with Zoko?
Yes, you can bring your own number, but you must delete any existing WhatsApp account on it first, and once activated on the API, it cannot be used on a phone for WhatsApp. -
What happens if I exceed fair use limits?
Messages and flows continue to work, but excess charges apply according to the rates on the pricing page for conversations or steps beyond the limits. -
Are there discounts available for high-volume users?
Yes, discounted prices are offered for brands with annual committed messaging volumes of 250K conversations or more per month, requiring contact for details.
